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Analyst - Administrative Assistance

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Willis Towers Watson

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Location:
Philippines , Taguig, Metro Manila

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Key Responsibilities: A) Learning, Study & Programme Administration; B) Administrative Services & Business Operations Support; C) Financial & Budget Administration; D) Systems, Records & Content Management; E) Communications & Stakeholder Engagement; F) Continuous Improvement, Risk & Planning

Job Responsibility:

  • Own end‑to‑end administration of learning, development, and study activity in line with agreed policies and processes
  • Process study requests accurately and maintain complete, up‑to‑date study records
  • maintain L&D records (e.g., training attendance/mentoring)
  • Process internal psychometric reporting requests per defined processes and timelines
  • Coordinate logistics for training programmes (virtual/in‑person rooms, joining instructions) and check in to sessions as needed
  • provide basic tech support
  • Coordinate with external training providers, ensuring clear communication and follow‑up
  • Manage calendars, meeting logistics, and meeting materials for assigned stakeholders or executives (agenda, peripherals, scheduling/declining)
  • Plan travel (itineraries, key contacts, agendas) and host incoming guests (room reservations, access, visit requirements)
  • Lead or support function‑related events
  • coordinate with vendors and corporate functions (IT, Comms, Marketing, Procurement, Finance)
  • Source and accredit vendors
  • administer contingent worker onboarding/offboarding and reconcile timesheets vs. invoices
  • Maintain correspondence, contracts, and proposals with high discretion
  • manage records relevant to stakeholder/executive function
  • Prepare/draft reports and presentations, gathering data/insights or coordinating analysis with other teams
  • support newsletters, townhalls, and colleague announcements
  • Manage team collaboration sites (structure/access) and track renewals of licenses critical to the team’s operations
  • Provide client/project support as needed (data scrubbing, forms validation, ticket management, content research, project plan tracking, milestone monitoring, issue facilitation, post‑go‑live review)
  • Process invoices and L&D‑related expenses (including AMEX) with accuracy and controls compliance
  • Maintain the L&D budget tracker
  • prepare accurate budget data to support quarterly reporting and reconciliation
  • proactively flag discrepancies, risks, or commitments
  • Utilize required systems to process payments and expenses
  • ensure correct charge codes and adherence to finance timelines
  • prepare/track expense reports for stakeholders
  • Maintain Talent Development records, shared folders, and documentation (incl. TCTO)
  • Update training materials in PowerPoint
  • ensure content is current and well organized
  • Maintain study policies with version control and accurate updates as directed
  • Maintain and update Talent Development intranet content
  • Own/manage the L&D training mailbox
  • respond to queries promptly
  • send routine communications for training/study
  • share CFA/exam updates and manage follow‑ups
  • Produce feedback forms, collect responses, and maintain accurate records
  • Act as a professional liaison with internal/external stakeholders, maintaining strong relationships
  • Anticipate deadlines, dependencies, and risks
  • prompt stakeholders rather than waiting for direction
  • Identify and implement improvements that increase efficiency, consistency, and quality of administration

Requirements:

  • Bachelor’s degree in a relevant field or equivalent work experience
  • Significant experience in administrative or operations roles (HR/L&D/Talent Operations or professional services desirable)
  • Proven ability to work independently with minimal supervision
  • manage multiple priorities and deadlines
  • Strong attention to detail
  • confidence handling financial, learning, and people data
  • Advanced proficiency with Microsoft Office, especially Excel, PowerPoint, and Outlook
  • comfortable with collaboration platforms and office systems
  • Excellent written and verbal communication skills
  • professional correspondence and document quality
  • Ability to handle sensitive and confidential information with discretion
  • professional and positive demeanor

Nice to have:

  • Experience supporting global stakeholders across regions/time zones
  • Prior exposure to L&D administration (e.g., training logistics, study policy/processes, psychometric reporting)
  • Event coordination, vendor sourcing/accreditation, and contingent workforce administration

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
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