Analyst, Account Management Services

• Enter on/off-boarding requests from sub-contractors into Salesforce application
• Monitor Onboards global inbox and assist vendors with questions and vendor set-up
• Re-direct vendors to appropriate contact for requests unrelated to on-/off-boarding
• Provide Vendor Portal access (new vendor set-up)
• Troubleshoot vendor admin issues
• Cooperation with the global team
• Provide consultation to Onboards Concierge
• Support with regular audit activities
• Partner with other Salesforce stakeholders to understand the impact of Salesforce updates on Onboards data and user experience
• Gather requirements from stakeholders to drive Salesforce improvements for Onboards
• Participate in program playbook/SOPs updates
• Participate in managing program documents library to ensure documents are up-to-date and are well-organized
• Participating in updates of Onboards webpage content

• Have 2+ years of work experience, preferably in the real estate market
• Be proficient in Microsoft Office, specifically Outlook, Microsoft Word, and Excel
• Take initiative to solve problems and present a solution
• Work independently, receive minimal guidance
• Can support regional and global programs
• Be comfortable with working across multiple geographies and cultures, virtually, across several time zones, in a highly dynamic organization
• Have strong organizational skills and capacity to prioritize in a complex, fast paced environment
• Be comfortable sharing ideas in group setting and topics at hand
• Have strong attention to details and ownership
• Have experience in leveraging data dashboards
• Have a proven track record of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships
• Excellent level of English is mandatory, other languages are a plus
• This position will need to sit in the local office 3x per week
• Exceptional verbal, written, and visual communication skills when interacting with all levels of management within the team.

Be proficient in Excel with Smartsheet experience and/or collaboration tools - helpful but not necessary