Analyst - Work Force Management, Citi

Citi

Location:
India, Bengaluru

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Business Execution team plays the COO role under USPB Analytics, driving a broad range of in-business operational activities and ensuring effective 3rd party risk and staffing management practices are in place across the USPBA organization. This role presents a unique opportunity to drive strategic workforce management and oversee third-party risk, contributing to operational excellence and organizational resilience. Time allocation to Workforce Management vs. Vendor Strategy will vary based on business priorities and demands.

Job Responsibility:

Strategic Workforce Management: End-to-end employee Headcount reporting management inclusive of attrition, mobility, and sourcing
Facilitate approval process with the Central team for backfills, incremental positions, promotions, etc.
Maintain up-to-date knowledge of system advancements impacting headcount and requisitions
Identifying and implementing best practices for headcount management
Manage relationships with key stakeholders to ensure alignment and effective collaboration
Vendor Strategy: Support the Business Activity Owner (BAO) to execute on contracts and standardized vendor life-cycle, third-party risk management processes, including gathering documentation and third-party artifacts, researching third-party information, and inputting data into relevant repositories
Perform timely and accurate ongoing monitoring controls, address and answer audit requests, facilitate cross border data clearance initiatives, solve human resource management and subcontractor reliance policy gaps with suppliers and TPU, complete annual assessments of third-party compliance, monitor and report on SLA performance, assist TPU with other Citi third party requests including but not limited to financial evaluations, COB testing, TPISA, principal information requests etc.
Coordinate directly with supplier contacts to remediate gaps between external policies and Citi requirements
navigate complex situations and conversations to communicate Citi policies and the consequences of not meeting expectations
Develop, document and update Citi’s Exit Strategy Plans as required
when the exit strategy poses significant risk to Citi, work with business contacts to establish appropriate risk mitigation plans

Requirements:

Bachelor’s degree required, Master’s degree preferred
Experience in HR Domain preferred
Proficiency with Microsoft Office products like - Excel, PPT
Preferred candidate has 5+ years of relevant experience in one or more of the following areas: Work force Mgmt, Project Mgmt., Enterprise Reporting, Compliance, Risk and Control, Project Management, Third-Party Risk Management
Experience in program/change management
Candidates should display high level of attention to detail and ability to break down complex problems to drive solutions, with articulative Mindset
Has the ability to operate with a limited level of direct supervisor

Additional Information:

Job Posted:
July 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Analyst - Work Force Management