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At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens. BT created in Sao Paulo Brazil a cash collection team to attend the whole Americas region (Latin American countries and the United States and Canada). This service follows a standard global process, you will have the chance to support customers, both externally and internally, from all parts of our business. This opportunity is for the finest candidate who is a self-starter, possess great communication and organization skills, a problem solver and is solutions oriented.
Job Responsibility:
Improve cash collection across a portfolio at every opportunity by encouraging preferred payment methods and educate customers to improve payment patterns
Minimise overdue debt without compromise to customer satisfaction
Understand impact of DSO on overdue debt and delivery to targets
Ensure promises made to the customer are kept, with proactive contact where failure is anticipated
Escalate instances where delays are being experienced in resolving customer issues, which could result in late payment of invoices
Achieve and exceed targets for overdue debt and work package completion are met consistently, ensuring quality and professionalisation is not compromised
Pro-actively plan each collections call ensuring the call-in accordance with Collections process, covering all appropriate debts and that a promise of full or part payment is received
To protect and develop customer loyalty through Credit Management best practices and knowledge of the Billing process
The post holder must maintain accurate records and ensure all reporting is completed within the agreed timescales
Manage daily work across the portfolio based on management agreed priorities
Demonstrate and promote “Best Practice” and share learning and knowledge
Ensure all communication with our customers is clear and concise and portrays BT in a positive and professional image at all times
Ensure strong relationship with Business Units and is on a frequent basis flagging any major issues which are debt affecting
The post holder will take personal responsibility for their own development and performance & will own and drive their own personal development plan
Provide sufficient cover for colleagues during periods of absence to ensure that key tasks are covered
Ensure that they are compliant with the Credit Management policy
The post holder will need to understand the local regulatory, fair trading and competition rules relating to their work sufficiently to be able to comply with them
Requirements:
Fluent English (MANDATORY)
Availability to work from Sao Paulo city.- 3 TIMES PER WEEK
High school graduation, at least
Microsoft Office skills
Communicative person
Customer service oriented
Focused person
What we offer:
Competitive salary and on-target bonus plan
Training and development opportunities
Career progression in BT Security and across BT with our internal development programme
Annual leave as per the local country leave agreement