Analista Administrativo

• Order Processing: Create quotes for spares, accessories and service support
• Book spares (direct customer, to engineer, etc.)
• Minimum stock control – partnership with logistics
• Focus Activity: Invoicing customer support interventions and contracts
• Monitor and Process all new CSE Parts Orders
• Ensure Parts Order dates align with Priority and update as necessary
• Coordinate shipments with local warehouse and/or supply center
• Clear Invoice Boomi Errors
• Enforce relevant SOPs with internal staff
• Follow Priority Matrix to ensure cases are correctly prioritized according to SLA
• Attempt Live Transfer for all emergency calls to technical team
• New vendor and supplier forms
• Monitor orderbook report and inform customer of any updates
• Send maintenance kits
• Receive customer system
• Shipping back to the supply centre
• Invoicing customer support interventions and contracts

• Bachelor's degree in Business Administration (or related areas)
• Strong analytical capabilities and organizing skills
• Achieves customer intimacy
• Intermediate English language (verbal and written) - Spanish desirable
• Able to work with all BI and ERP tools
• Working knowledge of ERP systems
• Typically 2 years or more experience in similar function
• Is proficient with Windows, MSOffice (intermediate excel is necessary)
• Sufficient IT knowledge to be able to use company’s management systems & CRM systems
• Independent professional
• Independent in problem solving, priority setting and optimizing solutions
• Communicate and collaborate effectively across multiple disciplines
• Ability to make complex decisions with limited time and information
• Ability to lead improvement initiatives
• Need to provide high quality information to customers, CS team and supply chain
• Need to work with all stakeholders to achieve the desired result
• Able to communicate plans effectively and follow up information in pressure situations with customers

Spanish desirable