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AMS Shared Support Project Manager

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YASH TECHNOLOGIES CONSULTING INC.

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Location:
India , Hyderabad

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The AMS Shared Support Project Manager will oversee and manage Application Management Services (AMS) across multiple US‑based clients in a shared‑support delivery model. The role demands strong project management expertise, exceptional coordination abilities, and a working understanding of SAP environments. The candidate will lead day-to-day support operations, ensure SLA compliance, manage cross‑functional teams, and act as the primary communication bridge between clients and delivery teams.

Job Responsibility:

  • Manage end‑to‑end AMS support for multiple US clients in a shared-service setup
  • Oversee incident, service request, problem, and change management cycles
  • Ensure SLA adherence, timely resolutions, and high customer satisfaction
  • Conduct daily/weekly operational reviews and governance meetings with clients
  • Serve as the primary point of contact for US clients during the assigned shift
  • Build strong relationships with client stakeholders, understanding priorities and expectations
  • Communicate status updates, risks, impacts, and progress transparently and proactively
  • Prepare and maintain weekly/monthly service performance dashboards
  • Analyze ticket trends and define improvement plans for recurring issues
  • Ensure proper documentation, SOPs, knowledge base entries, and transition materials
  • Have a foundational understanding of SAP modules (FI/CO, MM, SD, PP, etc.)
  • Collaborate with SAP functional and technical teams to validate solutions
  • Assist in prioritizing SAP issues based on business impact
  • Coordinate with offshore and onshore teams to manage workload distribution
  • Oversee resource allocation, skill mapping, and workload balancing in a shared-support model
  • Drive continuous improvement and operational efficiency initiatives

Requirements:

  • Minimum 7+ years in Project Management
  • Project management certification (PMP, PRINCE2, Agile PM, etc.)
  • Strong understanding of SAP landscapes and AMS operating models
  • Experience managing multiple clients simultaneously in shared-support environments
  • Familiarity with ticketing systems (ServiceNow, Remedy, SAP SolMan, etc.)
  • Excellent communication, leadership, and client‑facing skills
  • Strong analytical and problem‑solving capabilities
  • Willingness to work US shift (3 PM IST – 12 AM IST)

Nice to have:

  • ITIL certification or good understanding of ITIL processes
  • Experience working with global teams across multiple time zones
  • Exposure to SAP S/4HANA environments
  • Prior experience in AMS transition or stabilization projects
What we offer:
  • Flexible work arrangements, Free spirit, and emotional positivity
  • Agile self-determination, trust, transparency, and open collaboration
  • All Support needed for the realization of business goals
  • Stable employment with a great atmosphere and ethical corporate culture

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
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