CrawlJobs Logo

AMS Resource Manager

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

Location Icon

Location:
Mexico , Mexico City

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. As a Resource Manager under Global Services Organization, you are responsible for leading the end-to-end resource planning and workforce strategy across global delivery teams. This role ensures optimal staffing, utilization, and capability alignment to support multi-region service operations, customer programs, and internal initiatives. You’ll act as a strategic partner to Delivery Leadership, Project Management, HR/Talent Acquisition, and Business Operations, driving efficiency, transparency, and continuous improvement in resource management practices.

Job Responsibility:

  • Lead the development of long-term and short-term resource plans across global delivery functions
  • Partner with Delivery Leaders to understand demand pipelines, skill requirements, and project priorities
  • Build workforce forecasts based on business growth, attrition trends, and customer demands
  • Proactively identify resource risks, capacity constraints, and skill gaps
  • develop mitigation strategies
  • Oversee the resource assignment process for high-priority initiatives and service engagements
  • Ensure optimal utilization by balancing workloads across regions and functional teams
  • Govern staffing workflows and enforce resource management policies and best practices
  • Drive effective capacity planning for onshore/offshore teams, including shift and coverage models
  • Maintain an enterprise-level skills inventory and competency matrix for the global talent pool
  • Work with HR, L&D, and Delivery Leadership to align training, upskilling, and hiring needs with demand
  • Support strategic workforce planning initiatives, including succession planning and location strategy
  • Lead portfolio-level reporting using OpenAir, Tableau, and Advanced Excel (complex modeling, macros, automation)
  • Present utilization, capacity, and resourcing insights to senior leadership and executive forums
  • Own KPIs related to utilization, billability, forecast accuracy, and resourcing efficiency
  • Promote data accuracy, standardization, and continuous improvement across all reporting processes
  • Serve as a trusted advisor to senior delivery leaders, providing insights and recommendations
  • Facilitate cross-functional collaboration among global teams, ensuring transparency and alignment
  • Communicate resource decisions clearly and professionally to all stakeholders
  • Mentor and guide Resource Planners/Coordinators within the team

Requirements:

  • Bachelor’s degree in Business Administration, Operations, Information Technology, or related field
  • 7–12 years of experience in Resource Management, Workforce Planning, PMO, or Global Operations, including leadership responsibilities
  • Strong expertise in OpenAir, Tableau, and Advanced Excel (including automation, pivot modeling, VBA/macros preferred)
  • Solid understanding of global delivery models, resource planning workflows, and professional services operations
  • Excellent English communication skills—both written and spoken—with the ability to engage leadership stakeholders
  • Strong analytical, strategic thinking, and decision-making capabilities
  • Demonstrated ability to manage complexity and operate in a fast-paced, multi-region environment
  • High attention to detail with strong organizational and leadership skills
  • Experience in a global services or consulting organization is highly preferred
  • Experience implementing or managing PSA/resource management tools is a plus
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
January 13, 2026

Work Type:
On-site work
Icon
Hewlett Packard Enterprise - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for AMS Resource Manager

Project Manager Global AMS

For the next 2 years we are seeking a dynamic and experienced Project Manager to...
Location
Location
Poland , Warszawa
Salary
Salary:
Not provided
https://www.bosch.pl/ Logo
Robert Bosch Sp. z o.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7 years of experience in IT project management, including at least 2-3 years in AMS delivery or support environments
  • Proven track record of managing Non-SAP application portfolios, CRs, and incident resolution within SLA-driven models
  • Strong understanding of ITSM frameworks (e.g., ITIL) and global support models
  • Proficiency in project management tools and reporting dashboards
  • Exceptional communication, client engagement, and leadership skills
Job Responsibility
Job Responsibility
  • Own the end-to-end delivery and governance of AMS support and enhancement services across Non-SAP technologies
  • Act as the primary liaison between client stakeholders and internal delivery teams to ensure seamless operations and issue resolution
  • Manage the project plan, scope, resource allocation, risk mitigation, and delivery milestones
  • Monitor and ensure adherence to SLAs, KPIs, and ITIL-based best practices
  • Oversee the full lifecycle of Change Requests (CRs) including impact analysis, prioritization, scheduling, and deployment
  • Drive incident, problem, and service request management processes using tools like ServiceNow, Jira, or Remedy
  • Collaborate with cross-functional teams including development, Basis, QA, and infrastructure to ensure timely and high-quality delivery
  • Facilitate regular status reviews, stakeholder meetings, and reporting (weekly/monthly dashboards)
  • Proactively manage risks, dependencies, and escalations, ensuring minimal disruption to business operations
  • Mentor and lead onsite/offshore teams
What we offer
What we offer
  • Competitive salary + annual bonus
  • Hybrid work with flexible working hours
  • Referral Bonus Program
  • Copyright costs for IT employees
  • Private medical care and life insurance
  • Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
  • Prepaid Lunch Card
  • Number of benefits for families (for instance summer camps for kids)
  • Non-working day on the 31st of December
  • Fulltime
Read More
Arrow Right

Sap Ams Service Delivery Manager

The SAP AMS Service Delivery Manager role requires extensive experience in manag...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience leading SAP Application Management Services (AMS) across pre‑sales, solutioning, transition, and steady‑state delivery
  • Strong capability in shaping AMS deals through scoping, effort estimation, pricing, SLA definition, and value‑based operating models
  • Adept at designing and presenting AMS transformation roadmaps, delivery frameworks, and governance structures to senior stakeholders
  • Proven track record managing large SAP AMS engagements end‑to‑end, including resource planning, demand/supply management, risk mitigation, contract adherence, and continual service improvement
  • Skilled in collaborating with sales, architects, and delivery teams to build winning AMS proposals and ensuring seamless mobilization and steady-state service delivery
  • Leadership: Proven ability to lead diverse teams, delegate tasks, and motivate team members
  • Problem-Solving: Exceptional analytical skills to diagnose issues and implement solutions
  • Communication: Strong verbal and written communication skills for engaging with clients and stakeholders
  • Customer Focus: Dedication to delivering superior service and building long-term client relationships
  • Bachelor’s degree in computer science, Information Systems, Business Administration, or related field
Job Responsibility
Job Responsibility
  • SAP AMS Pre‑Sales Skills: Strong experience supporting SAP AMS pre‑sales cycles, including solution scoping, effort estimation, and proposal development
  • Ability to design value-driven AMS delivery models aligned with client business objectives, including hybrid, offshore/onshore, and outcome-based models
  • Extensive experience presenting Service Delivery and AMS transformation roadmaps to C‑suite, program leaders, and procurement teams
  • Skilled in creating RFP/RFI responses, pricing models, resource pyramids, SLAs, and KPIs for AMS engagements
  • Expertise in conducting client workshops, fit–gap assessments, and service discovery sessions to identify AMS opportunities
  • Ability to collaborate with Sales, Presales, Solution Architects, and Delivery teams to shape winning AMS propositions
  • Demonstrated success in client demos, bid defences, and orals, articulating SAP AMS value proposition, operating model, and governance framework
  • Familiarity with competitive landscape and ability to differentiate AMS offerings against competitors
  • SAP AMS Delivery Skills: Overseeing SAP service delivery, stakeholder management, SLA compliance, and service risks
  • Leading, motivating, and developing the SAP support team, directly or indirectly, to build business capability and drive quality improvement
What we offer
What we offer
  • We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing
  • Our Learning and Development team ensure that there are continuous growth and development opportunities for our people
  • We also offer the opportunity to have flexible work options
Read More
Arrow Right

Technical Project Manager

The Technical Project Manager will oversee AMS operations for Guidewire applicat...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 7 years of experience in project management
  • Strong technical leadership
  • Solid understanding of the insurance domain
  • Experience in managing end-to-end AMS operations for Guidewire applications
  • Experience overseeing incident, problem, change, and release management processes
  • Strong technical leadership across Guidewire modules (PolicyCenter / BillingCenter / ClaimCenter) including configuration, integration, data model, and batch jobs
  • Experience handling all types of production issues, including high-severity incidents, minor defects, enhancements, service requests, and stability improvements
  • Experience leading L1/L2/L3 support activities, ensuring timely triaging, resolution, SLA adherence, and effective escalation management
  • Experience managing ticket workflows in ServiceNow
  • Experience driving operational governance through Azure DevOps (ADO) using boards for backlog and sprint planning, repos for version control, and pipelines for CI/CD deployments
Job Responsibility
Job Responsibility
  • Manage end-to-end AMS operations for Guidewire applications, overseeing incident, problem, change, and release management processes
  • Provide strong technical leadership across Guidewire modules (PolicyCenter / BillingCenter / ClaimCenter) including configuration, integration, data model, and batch jobs
  • Handle all types of production issues, including high-severity incidents, minor defects, enhancements, service requests, and stability improvements
  • Lead L1/L2/L3 support activities, ensuring timely triaging, resolution, SLA adherence, and effective escalation management
  • Manage ticket workflows in ServiceNow, ensuring proper categorization, prioritization, assignment, tracking, and closure
  • Drive operational governance through Azure DevOps (ADO) using boards for backlog and sprint planning, repos for version control, and pipelines for CI/CD deployments
  • Conduct root cause analysis (RCA), implement preventive measures, and drive continuous improvements in the AMS support model
  • Coordinate and lead major incident bridge calls, ensuring quick decision-making and communication with cross-functional teams
  • Monitor AMS KPIs, dashboards, and operational metrics, providing regular performance and trend reports to stakeholders
  • Collaborate with architects, developers, QA, infrastructure, and business teams to resolve complex functional and technical issues
  • Fulltime
Read More
Arrow Right

SAP Delivery Manager / Director

The SAP Delivery Manager / Director role at NTT DATA involves overseeing multipl...
Location
Location
United States , Memphis
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of SAP experience
  • 10+ years of SAP Delivery management
  • 10+ years of Account/Project Management experience
  • 5+ years of S/4 project/account management experience
  • Previous SAP S/4 experience and SAP S/4 Project/Account Management (Both AMS and Implementations) skill is Mandatory
  • Good People Management skills are must
Job Responsibility
Job Responsibility
  • Provides direction and guidance for administration and results for multiple projects and AMS within an Account or work area
  • Translates business plans into objectives and exercises latitude in managing operations
  • Accomplishes results through the efforts of subordinate managers / professional team members
  • Directs the efforts of others and provides oversight into all aspects of project/service delivery—both at the strategic and tactical levels
  • Develops and maintains strong relationships at the executive level within the client organization
  • Executes and manages functional and business goals for the group including budgetary goals and objectives
  • Responsible for SLA/KPI tracking and Management
  • Point of escalation for all Customer and internal escalations
  • Manage large projects (Both Support and Implementation) and good number of resources without any issues
  • Status (WSR/MSR/QBR) reporting for internal as well as external stake holders
Read More
Arrow Right

SAP Service Delivery Manager

We are looking for an experienced SAP Service Delivery Manager (SDM) with a stro...
Location
Location
India , Hyderabad, Bangalore, Chennai, Pune, Mumbai, Delhi
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 14 to 20 years in SAP Delivery Management (especially in AMS Projects)
  • Proven experience as SAP Service Delivery Manager with at least 2+ years of recent hands-on SDM experience
  • Experience handling SAP AMS projects and leading multi-module SAP teams
  • Strong experience to SLA Management, Change Management, Incident Management, Change request, and ticketing systems
  • Familiarity with ticketing tools: Vantive, HPSM9, HPSM12, Remedy, ServiceNow, Jira
  • Experience in account growth, billing, pricing, and operational efficiency management
  • Experience in SAP S/4HANA in mandatory
  • Excellent communication, client management, and stakeholder engagement skills
  • Any Graduate / Post Graduate
  • Willingness to work during US business hours from India
Job Responsibility
Job Responsibility
  • Lead the end-to-end service delivery of SAP AMS engagements, ensuring adherence to SLAs and KPIs
  • Directly engage with customers, providing proactive solutions and managing escalations effectively
  • Oversee a team of SAP professionals across multiple modules to ensure smooth service operations
  • Manage incident, problem, and change request processes through tools like ServiceNow, Jira, Remedy, HPSM9/12, Vantive
  • Ensure compliance with service delivery agreements and regularly track/report service metrics
  • Drive revenue growth within accounts through effective account mining and value-added service proposals
  • Improve operational efficiency, optimize resources, and manage delivery budgets effectively
  • Take ownership of billing, pricing, and account strategy planning
  • Work closely with cross-functional teams to implement enhancements and support business transformation
  • Fulltime
Read More
Arrow Right

Silicon AMS Technical Program Manager

The Reality Labs Custom Silicon Program Management team at Meta is pioneering br...
Location
Location
United States , Sunnyvale
Salary
Salary:
168000.00 - 234000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working in large cross-functional environments to translate system/module specifications into silicon requirements
  • Experience navigating ambiguity in a fast-changing consumer electronics field
  • 5+ years of experience in analog/mixed-signal silicon development and/or integration for consumer hardware products
  • Experience owning/driving project development using well-defined metrics through engineering proto builds, especially for AMS and display silicon blocks
  • Proven communicator and teammate with experience working effectively with teams across multiple locations
  • Experience managing vendors in high-volume silicon-related builds from concept to delivery
Job Responsibility
Job Responsibility
  • Serve as the primary point of accountability for Analog Mixed Signal and display Silicon TPM execution
  • Build and maintain collaborative relationships across AMS and display silicon engineering, cross-functional leadership, and external vendors
  • Work with Product Managers, Analog/Mixed-Signal Design Engineers, Verification Engineers, Test Engineers, and other stakeholders to set milestones, create integration plans, and identify/address potential setbacks/risks and mitigation plans for silicon development
  • Develop schedules, identify critical paths and bottlenecks, and maintain execution throughout the duration of programs
  • Effectively communicate program status, technical challenges, and risk mitigation strategies to key cross-functional stakeholders and leadership
  • Drive best practices and technology development processes for analog/mixed-signal silicon in a rapidly evolving environment to ensure on-time delivery
  • Manage the design, development, and delivery of pre-silicon development vehicles (e.g., AMS test chips, evaluation boards, FPGAs)
  • Manage delivery and qualification of silicon for development builds, ensuring readiness for mass production
  • Ensure program documentation is complete, current, and accessible for staff and leadership review
  • Contribute to resource planning and allocation to ensure program success
What we offer
What we offer
  • bonus
  • equity
  • benefits
Read More
Arrow Right

Sap Basis Lead Architect

The SAP Basis Lead Architect role requires a seasoned professional with over 12 ...
Location
Location
India , Bangalore / Hyderabad / Chennai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years of overall SAP Basis experience
  • At least 5+ years in an Architect or Lead role, including demonstrable Presales experience
  • Have worked in Tier-1 organization with at least 2 implementations and 3-4 Upgrade/migration experience
  • Deep hands-on expertise in SAP Bais, NetWeaver, S/4HANA and HANA ,Oracle, MSSQL and other database administration
  • Proven experience leading multiple full-cycle SAO OS/DB migrations including SAP S/4HANA Conversions/Migrations and major system upgrades
  • Strong working knowledge of running SAP on at least one major Hyperscaler (Azure, AWS, or GCP) or in a RISE with SAP context
  • Demonstrated experience leading large, distributed, and cross-functional technical teams (both project and support)
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • SAP Solution Architecture & Technical Strategy (Architect): Design and architect complex, scalable, and resilient SAP landscapes
  • Provide expert-level guidance on SAP HANA database administration, high-availability (HA), disaster recovery (DR), performance tuning, security, and data volume management
  • Define the technical roadmap for customers' SAP systems
  • Establish and enforce technical standards, best practices, and governance policies for the SAP Basis domain
  • Project Leadership & Implementation (Project Lead): Lead the planning and execution of complex SAP projects
  • Develop and lead detailed, near-zero downtime cutover strategies for go-lives
  • Serve as the technical lead, coordinating closely with Functional, Development (ABAP/Fiori), Infrastructure, and client teams
  • Ensure project deliverables are met on time, within budget, and to the highest quality standards
  • Presales & Business Development: Act as the primary technical subject matter expert (SME) during the presales phase
  • Contribute technical content to RFPs/RFIs, SOWs (Statements of Work), and proposals
Read More
Arrow Right

Sap Basis Lead Architect

The SAP Basis Lead Architect role requires a seasoned professional with over 12 ...
Location
Location
India , Bangalore / Hyderabad / Chennai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years of overall SAP Basis experience
  • At least 5+ years in an Architect or Lead role including demonstrable Presales experience
  • Have worked in Tier-1 organization with at least 2 implementations and 3-4 Upgrade/migration experience
  • Deep hands-on expertise in SAP Bais, NetWeaver, S/4HANA and HANA, Oracle, MSSQL and other database administration
  • Proven experience leading multiple full-cycle SAO OS/DB migrations including SAP S/4HANA Conversions/Migrations and major system upgrades
  • Strong working knowledge of running SAP on at least one major Hyperscaler (Azure, AWS, or GCP) or in a RISE with SAP context
  • Demonstrated experience leading large, distributed, and cross-functional technical teams (both project and support)
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • SAP Solution Architecture & Technical Strategy (Architect): Design and architect complex, scalable, and resilient SAP landscapes
  • Provide expert-level guidance on SAP HANA database administration, high-availability (HA), disaster recovery (DR), performance tuning, security, and data volume management
  • Define the technical roadmap for customers' SAP systems
  • Establish and enforce technical standards, best practices, and governance policies for the SAP Basis domain
  • Project Leadership & Implementation (Project Lead): Lead the planning and execution of complex SAP projects including S/4HANA System Conversions and New Implementations, OS/DB Migrations, Major SAP Release Upgrades
  • Develop and lead detailed, near-zero downtime cutover strategies for go-lives
  • Serve as the technical lead, coordinating closely with Functional, Development (ABAP/Fiori), Infrastructure, and client teams
  • Ensure project deliverables are met on time, within budget, and to the highest quality standards
  • Presales & Business Development: Act as the primary technical subject matter expert (SME) during the presales phase
  • Contribute technical content to RFPs/RFIs, SOWs (Statements of Work), and proposals
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy