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AMS Practice Lead

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LeverX

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Location:
Georgia; Poland

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

At LeverX, we have had the privilege of delivering over 1,500+ projects. With 20+ years in the market, our team of 2,200+ is strong, reliable, and always evolving: learning, growing, and striving for excellence. We are looking for an AMS Practice Lead to join us. Let’s see if we are a good fit for each other! PROJECT: This is an opportunity to relaunch and shape an important service direction within LeverX/Emerline. The role offers a high level of ownership, freedom to influence the model, and real space for professional self-realization. You will play a key role in defining how AMS will evolve, bringing your ideas into practice, and building a scalable direction with long-term impact on the business and client relationships.

Job Responsibility:

  • Work with sales and account teams to shape AMS proposals, service models, and pricing logic
  • Lead regular service review meetings with clients and address escalations when needed
  • Define the AMS service model, including service scope, support boundaries, and delivery principles
  • Develop service packages, support tiers, and engagement rules for ongoing managed services contracts
  • Establish clear criteria for incidents, service requests, minor enhancements, and project work
  • Build and maintain the transition process from project delivery to AMS support
  • Set up and govern core service management processes, including incident, request, problem, and change management
  • Define SLA, escalation, and reporting standards for AMS engagements
  • Participate in client discussions on service scope, support model, governance, and service expectations
  • Identify service gaps, improvement opportunities, and account growth potential within AMS engagements
  • Align delivery, support, and account teams around roles, responsibilities, and ways of working in AMS
  • Contribute to building a scalable AMS capability, including standards, templates, and operating practices

Requirements:

  • 5+ years of experience in service delivery, managed services, application support, or similar leadership roles
  • Experience in building, improving, or scaling service operations in a B2B environment
  • Good understanding of incident, request, problem, and change management
  • Experience with SLA-based services and long-term client engagements
  • Experience working with mid-market and/or enterprise clients
  • Commercial awareness and experience supporting proposals, pricing, or service packaging
  • Ability to work across delivery, sales, and account management teams
  • Strong communication and stakeholder management skills
  • English B2+

Nice to have:

  • Experience with ITIL or ITSM frameworks
  • ITIL certification
  • Experience in outsourcing, system integration, or consulting
  • Experience with cloud, enterprise applications, or business-critical support services
  • Experience with recurring service models

Additional Information:

Job Posted:
April 23, 2026

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