AMS Practice Lead Job at LeverX

Job Description

At LeverX, we have had the privilege of delivering over 1,500+ projects. With 20+ years in the market, our team of 2,200+ is strong, reliable, and always evolving: learning, growing, and striving for excellence. We are looking for an AMS Practice Lead to join us. Let’s see if we are a good fit for each other! PROJECT: This is an opportunity to relaunch and shape an important service direction within LeverX/Emerline. The role offers a high level of ownership, freedom to influence the model, and real space for professional self-realization. You will play a key role in defining how AMS will evolve, bringing your ideas into practice, and building a scalable direction with long-term impact on the business and client relationships.

Job Responsibility

Work with sales and account teams to shape AMS proposals, service models, and pricing logic
Lead regular service review meetings with clients and address escalations when needed
Define the AMS service model, including service scope, support boundaries, and delivery principles
Develop service packages, support tiers, and engagement rules for ongoing managed services contracts
Establish clear criteria for incidents, service requests, minor enhancements, and project work
Build and maintain the transition process from project delivery to AMS support
Set up and govern core service management processes, including incident, request, problem, and change management
Define SLA, escalation, and reporting standards for AMS engagements
Participate in client discussions on service scope, support model, governance, and service expectations
Identify service gaps, improvement opportunities, and account growth potential within AMS engagements
Align delivery, support, and account teams around roles, responsibilities, and ways of working in AMS
Contribute to building a scalable AMS capability, including standards, templates, and operating practices

Requirements

5+ years of experience in service delivery, managed services, application support, or similar leadership roles
Experience in building, improving, or scaling service operations in a B2B environment
Good understanding of incident, request, problem, and change management
Experience with SLA-based services and long-term client engagements
Experience working with mid-market and/or enterprise clients
Commercial awareness and experience supporting proposals, pricing, or service packaging
Ability to work across delivery, sales, and account management teams
Strong communication and stakeholder management skills
English B2+

Nice to have

Experience with ITIL or ITSM frameworks
ITIL certification
Experience in outsourcing, system integration, or consulting
Experience with cloud, enterprise applications, or business-critical support services
Experience with recurring service models

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AMS Practice Lead

Job Description

Job Responsibility

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