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Join our Wealth and Front unit as a Team Lead, where you'll steer a skilled group of business analysts focusing on crucial elements like Web& Mobile, Static Data, CRM, PFM and Rebalancing, as well as overseeing their second-level support responsibilities. You'll handle a dynamic team, foster meaningful connections with prestigious banking clients, and keep our incident backlog organized and under control. This role offers you a chance to collaborate with a range of stakeholders, gaining valuable insights and experiences with some of the top names in the financial industry.
Job Responsibility:
Lead daily stand-ups and team meetings to ensure proficient operations
Evaluate and provide feedback on team member performance, assigning tasks and projects accordingly
Promote team cohesion, address conflicts, and monitor workload, redistributing duties as needed
Incorporate team-building activities to enhance collaboration among members
Collaborate with product managers to create solutions that meet market demands while strictly adhering to security and compliance standards
Lead your team through the intricacies of developing these complex solutions appropriately
Engage with key stakeholders to comprehend their requirements and align them with technical efforts
Facilitate effective communication between technical teams and banking clients, providing regular status updates and reports
Act as a bridge to ensure business and technical goals are in sync and coordinate vital meetings and workshops with stakeholders
Identify and rectify inefficiencies in current workflows, and devise enhancement strategies
Collaborate with business analysts to delineate processes for vital platform operations
Foster cross-departmental cooperation to seamlessly integrate platform solutions
Investigate the root causes of platform incidents to prioritize and streamline issue resolution
Offer comprehensive analyses and recommend enhancements to avert future system problems
Collaborate with developers to execute necessary fixes and maintain an informed knowledge base on platform solutions and existing issues
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field
3+ years with incident management and second-level support
2+ years leading technical teams in a business analysis or similar environment
Ideally experience within the IT and banking sectors
Expertise in Web& Mobile, Static Data and/or Rebalancing
Experience in managing incident backlogs and issue resolution prioritization
Experienced in SQL
Understanding of compliance and security standards in the financial sector
A track record of successful team leadership and/or project management
Proven experience in facilitating effective team communication and collaboration
Evidence of successfully guiding teams through complex technical solution development
Nice to have:
PL/SQL or Experience in Avaloq Script
What we offer:
Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning