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The FSR provides support and continuity to customers and users on a world-wide basis to achieve system readiness. You will be the subject matter expert on the ground and the first point of contact to the customer. Support includes technical assistance/advice, user formal and informal OJT training, technical data collection and reporting, operating systems expert on vehicles, act as the first point of contact for field problem identification and accident investigations. The FSR provides technical assistance during testing, troubleshooting, repairing, de-processing, storing, and assistance in shipping vehicles and their respective components during transition, OJT training, and unit fielding of all variants. Training consists of system operation, assembly and subassembly troubleshooting, component and system fault isolation and repair.
Job Responsibility:
Provides support and continuity to customers and users on a world-wide basis to achieve system readiness
Be the subject matter expert on the ground and the first point of contact to the customer
Provide technical assistance/advice, user formal and informal OJT training, technical data collection and reporting
Act as the operating systems expert on vehicles
Act as the first point of contact for field problem identification and accident investigations
Provide technical assistance during testing, troubleshooting, repairing, de-processing, storing, and assistance in shipping vehicles and their respective components during transition, OJT training, and unit fielding of all variants
Conduct training consisting of system operation, assembly and subassembly troubleshooting, component and system fault isolation and repair
Requirements:
High School Diploma or equivalent, or relevant Associate’s degree, or military school training
plus additional 4 years work experience in the mechanical/electrical/electronic field of relevant military products
Proficient with Microsoft office
Must use Microsoft Office for reporting, development of presentations and communications with product engineering and program management
At least 2 years of experience in the operations of and proficient in maintenance activities and troubleshooting of the ACV (Amphibious Combat Vehicle)
Nice to have:
Amphibious Combat Vehicle experience from a previous position that required maintenance / field level support
What we offer:
health, dental, and vision insurance
health savings accounts
a 401(k) savings plan
disability coverage
life and accident insurance
employee assistance program
legal plan
discounts on things like home, auto, and pet insurance
paid time off
paid holidays
paid parental, military, bereavement, and any applicable federal and state sick leave
company recognition program to receive monetary or non-monetary recognition awards