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As a key member of the operations team, you will handle complex transactions and overrides, ensuring they align with strict Service Level Agreements (SLAs). Your day-to-day will involve investigating process exceptions that fall outside standard delivery, identifying root causes for systemic issues, and recommending actionable solutions. Beyond standard processing, you will act as a consultant to the business—articulating complex processes to customers, guiding vendors, and collaborating with cross-functional partners to resolve high-priority operational hurdles. You will play a vital role in maintaining a culture of risk management, ensuring all activities adhere to Anti-Money Laundering (AML) and Business Continuity standards.
Job Responsibility:
Operational Excellence: Execute complex transactions and overrides accurately
investigate and document process exceptions beyond first-level delivery
Strategic Analysis: Provide thorough analysis of key process drivers and systemic issues
interpret findings to make recommendations for policy and process enhancements
Project Leadership: Act as a subject matter expert or lead for small-scale initiatives using established project management methodologies
Reporting & Communication: Produce consolidated reporting for management
prepare presentations that accurately reflect business intentions and regulatory compliance
Risk Management: Identify and manage operational and regulatory risks
ensure all documentation and activities align with the Bank’s Code of Conduct and risk appetite
Stakeholder Management: Resolve customer queries by clearly articulating business processes and maintain strong relationships with internal partners and external vendors
Requirements:
Undergraduate Degree or College Diploma
3+ years of relevant experience in Trade Finance
Direct experience with SBLC (Standby Letters of Credit) and Guarantees
Deep familiarity with ICC Brochures, including UCP, ISP, and URDG
Proven track record in a client-facing or customer-service-oriented role
Excellent verbal and written communication skills
Strong critical thinking and problem-solving abilities
Nice to have:
Certifications: CDCS (Certified Documentary Credit Specialist) or CSDG (Certificate for Specialists in Demand Guarantees)
Technical Familiarity: Experience with TPS360 and SWIFT messaging
What we offer:
Professional Growth: Gain exposure to large-scale strategic initiatives and lead small-scale projects within a global banking environment
Collaborative Culture: Work in a diverse and inclusive environment that prioritizes teamwork, knowledge sharing, and peer coaching
Industry Impact: Act as a brand ambassador for a premier financial institution, influencing the standards and policies that shape the trade finance landscape
Skill Development: Access to cross-training opportunities within Global Operations to broaden your functional expertise