Aml Operations Manager

• Own the quality and effectiveness of AML and CTF operational controls across Mews FS
• Ensure initial and ongoing customer due diligence, including KYC, KYB, onboarding and customer risk assessments, are completed to policy and regulatory standards
• Review and approve enhanced due diligence decisions and risk-based approaches for higher-risk customers
• Oversee first line AML alerts, exceptions and investigations, ensuring high-risk matters are escalated appropriately and followed through to resolution
• Approve customer acceptance decisions and direct offboarding where required for CDD-related reasons
• Own the quality and effectiveness of transaction monitoring activities delivered by central or third-party teams
• Approve or escalate suspicious activity reports and ensure investigations and reporting are timely, traceable and audit-ready
• Oversee sanctions, PEP and adverse media screening frameworks, including decisioning on escalations and positive matches
• Ensure AML and CTF policies, procedures, playbooks and escalation frameworks are applied consistently and remain effective as the business evolves
• Drive remediation and process improvements following audits, regulatory findings or internal lessons learned
• Ensure first line training and awareness programmes are effective, current and aligned to regulatory expectations
• Partner closely with Compliance, Risk, the MLRO, Operations and wider Mews teams on escalation, governance and reporting
• Own the quality and integrity of operational AML reporting for leadership and governance forums
• Ensure the business is prepared for internal audit, external audit and regulatory review
• Oversee outsourced and third-party AML operations, ensuring performance, control quality and regulatory expectations are met

• 7+ years of experience in AML operations, CDD or financial crime operations within a European regulated financial services environment
• Strong understanding of AML and CTF regulation and best practice, including EU AML frameworks, Dutch AML requirements and FATF recommendations
• Experience operating in a first line role with meaningful accountability for AML outcomes
• Proven experience working with or overseeing outsourced or centralised operational teams
• Strong familiarity with transaction monitoring systems and CDD technology solutions
• Sound judgement and confidence making risk-based decisions in a regulated environment
• Ability to translate regulatory requirements and risk findings into practical operational controls and scalable processes
• Excellent communication skills in English, with the ability to work effectively across senior stakeholders, control functions and delivery teams
• A proactive, hands-on and detail-oriented approach
• Compliance qualifications such as ICA, ACAMS or CAMS are a strong plus

Compliance qualifications such as ICA, ACAMS or CAMS

• Participation in our company share program
• Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
• Unlimited paid holiday
• Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
• Relocation options available after 1 year
• Monthly 'EDGE' time - dedicated to Explore, Develop, Grow, and Elevate yourself
• Flexible, hybrid working options
• One-off home office setup budget to make your workspace your own
• Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)