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We are seeking a highly motivated and detail-oriented Anti-Money Laundering (AML) Officer to join our Customer Operations team. In this critical role, you will support the AML Manager in ensuring our AML and due diligence processes are robust, effective, and aligned with regulatory standards. Your work will play a vital role in protecting the integrity of our business and safeguarding our customers by identifying, managing, and mitigating financial crime and social responsibility risks. This is an exciting opportunity for someone who thrives in a structured, fast-paced environment and wants to be part of a team that is central to maintaining the trust and security of a regulated gambling business. You will work across all products, helping to enhance our existing procedures while ensuring we are fully compliant with legal, regulatory, and licensing requirements.
Job Responsibility:
Take ownership of customer cases from initial investigation through to resolution
Conduct thorough risk assessments
Perform customer due diligence (CDD) and enhanced due diligence (EDD) checks
Analyse transactions
Review documentation
Engage directly with customers to request and verify required information, particularly in relation to Source of Funds (SoF) and Source of Wealth (SoW)
Work proactively to identify suspicious behaviour or patterns by cross-referencing internal systems and monitoring customer activity
Ensure appropriate controls are in place
Raise Suspicious Activity Reports (SARs) in line with company policy and legal obligations
Liaise with various internal departments (including Fraud & Payments, Safer Gambling, and Customer Care) to ensure a coordinated approach to customer management and regulatory compliance
Help ensure AML policies are applied consistently across the business
Contribute to performance against agreed KPIs and SLAs
Maintain clear and accurate logs of all investigations, communications, and decisions made
Stay up to date with the latest developments in AML legislation, gambling licensing conditions, and data protection regulations relevant to our operating jurisdictions
Contribute to cross-functional support within the Customer Operations team as required
Requirements:
Experience working in a compliance, AML, risk, or similar operational role, ideally within a regulated industry such as online gambling, banking, or financial services
Comfortable handling sensitive information, managing confidential data securely, and making sound decisions based on structured analysis
Confidence in navigating difficult conversations with customers, both via written communication and over the phone
Ability to explain complex decisions clearly to internal stakeholders
Ability to manage and prioritise a varied workload, meet strict deadlines, and remain calm under pressure
Strong communication and interpersonal skills
Proficiency with Microsoft Office and internal case management systems
Previous experience in producing compliance-related reports or metrics
Working knowledge of Consumer Protection and GDPR regulations
Methodical and logical approach to work, with a strong sense of integrity and a keen eye for detail
Proactive, diligent, and passionate about helping to uphold the highest standards of integrity, compliance, and customer care
What we offer:
Competitive Basic Salary
Discretionary Bonus Scheme
Company Shares Option Plan
Contributory pension scheme
Life insurance (4 x basic salary)
Simply Health Cash Plan
Holiday entitlement (33 days inclusive of bank holidays)
Study Support and opportunity for progression and development