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Citi Logo Citi · Banking

AML Know Your Customer, Global Screening Operations Officer

Malaysia, Kuala Lumpur · Job Posted March 20, 2026
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Job Description

The role involves reviewing potential matches generated against Sanctions and Non-Sanctions watchlists, PEP lists, OFAC, UN, EU lists, adverse media, and other applicable lists using the CitiScreening workflow to determine if a match is false or requires escalation. It is part of Citi’s Independent Compliance Risk Management (ICRM) and Global Screening Operations (GSO), which manages compliance risk and screens to identify and prevent transactions prohibited by sanctions laws or indicative of criminal behavior.

Job Responsibility

  • Conducting thorough research and documenting evidence from Citi internal systems, the internet and commercial databases and submits inquiries to relationship managers, business or Compliance contacts within the organization when necessary
  • Being able to write concise and clear rationale based on research and evidence found to show the differences
  • To ensure due diligence is conducted in line with Citi’s global guide, memo, policies and procedures as applicable, aimed at meeting regulatory requirements
  • Perform risk assessments based on customer profile, geography and regulatory requirements
  • Meeting SLAs and quality standards while reviewing
  • Being updated on Sanctions changes, regulatory developments and applying the knowledge during review while being in line with guide

Requirements

  • Bachelor’s/University degree or equivalent experience
  • Knowledge of AML regulations
  • Proficient in MS Office
  • Strong English verbal and written communication skills
  • Strong analytical and critical thinking abilities
  • Attention to minute details such as name variations, DOB, nationality
  • Sound risk-based decision making
  • Ability to distinguish true matches vs false matches
  • Efficient case prioritization
  • Strong documentation skills with clear and concise justifications
  • Proficient in internet & commercial database searches
  • High level of integrity and confidentiality
  • Adaptability to Citi guides, memo, regulatory, policy and standard change
  • Leadership with the ability to see the big picture without losing attention to detail
  • Relationship management skills with the ability to handle conflict and negotiations
  • Mandarin (Reading)
  • Cantonese (Reading)

Nice to have

  • 1 to 3 years of experience in banking operations, compliance and audit background
  • Ability to work under tight due dates and meet SLA requirements
  • Familiarity with Sanctions/Non-Sanctions, Watchlists (OFAC, UN, EU, etc.), PEP Screening, Worldcheck, Adverse Media reviews/checks
  • Ability to handle name transliteration and aliases
  • Willingness to learn and accept feedback
  • Strong ethical judgment

What we offer

  • Access to telehealth options, health advocates, confidential counseling
  • Access to an array of learning and development resources
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