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In this role at Citizens, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As part of the Anti-Money Laundering (AML) Governance & Advisory team, you will help mitigate money laundering and illicit finance risks, ensuring Citizens' businesses comply with all applicable laws, regulations, and policies. Supporting the Join the Bank team, this role helps deliver seamless, end-to-end onboarding and servicing for new-to-bank customers while enabling responsible growth and maintaining strong risk discipline. You will partner closely with business and cross-functional teams to design solutions that balance regulatory requirements with a frictionless client experience. This role requires a strategic, collaborative mindset to simplify complexity, solve problems, and embed effective risk management practices that support customer and business outcomes. You will lead and support key AML and sanctions initiatives, providing enterprise governance and guidance to ensure compliance. As a key contributor, you will oversee program execution, identify emerging risks, and develop standards to strengthen the AML & Sanctions program. Additionally, you will drive innovation focused initiatives to enhance processes and improve overall program effectiveness.
Job Responsibility
Serve as a strategic partner to business leaders, strengthening AML & Sanctions risk management while enabling a seamless customer experience
Act as a trusted advisor, influencing decisions through strong relationships and a solutions-oriented approach
Identify opportunities to reduce client friction and streamline processes without compromising controls or regulatory expectations
Collaborate across business, product, technology, and operations to deliver innovative solutions to complex AML/Sanctions challenges
Balance risk discipline with customer-centric thinking, ensuring controls support both compliance and experience
Challenge existing processes to drive continuous improvement, simplification, and modernization
Partner with product and tech teams to identify, document, and mitigate risks on new initiatives
Translate regulatory requirements into clear, actionable guidance for the business
Proactively identify emerging risks and industry trends to keep the organization ahead
Drive issue resolution and strengthen controls through practical, sustainable solutions
Define and maintain methodologies, frameworks, and compliance standards
Interpret regulations (BSA, USA PATRIOT Act, OFAC) and provide guidance to business units and risk teams
Conduct risk assessments and compliance reviews
ensure timely issue remediation
Support AML & Sanctions policy updates, investigations, and program effectiveness initiatives
Partner with technology teams on solutions aligned to regulatory expectations
Manage audit and regulatory exams
support governance committees with materials and reporting
Requirements
Experience in AML, risk, compliance, or audit within financial services preferred
Deep expertise in at least one AML program pillar
strong understanding of enterprise AML program execution
Hands-on experience with KYC, onboarding, risk rating, ID&V, and CIP across digital banking and products
Knowledge of data, automation, and AI to improve customer and colleague experience
Strong strategic thinking and problem-solving skills
able to address complex, ambiguous challenges with risk-aligned solutions
Proven ability to identify inefficiencies and drive process improvement in a risk/compliance environment
Comfortable in fast-paced, evolving environments
able to provide clear risk guidance amid change
Experience with AML/sanctions risk assessments for new or innovative (including digital asset) products preferred
Strong knowledge of internal controls, risk assessments, banking operations, and regulatory requirements
Excellent investigative, analytical, research, and critical thinking skills
Experience translating evolving regulatory expectations into governance frameworks and controls
Consulting, risk technology, analytics, or BI experience preferred
Demonstrated ability to build relationships and influence senior stakeholders
strong communication and presentation skills
Experience in highly regulated environments
sound judgment, decisiveness, and ability to challenge the status quo
Strong analytical, mathematical, and business writing skills
proficient in MS Office (Word, Excel, PowerPoint, Visio)
Bachelor's degree required
AML or related certifications preferred (e.g., CAMS, CIA, CRCM, CFE)
Digital asset certifications (e.g., CCI, Chainalysis/TRM) a plus
Nice to have
Experience in AML, risk, compliance, or audit within financial services preferred
Experience with AML/sanctions risk assessments for new or innovative (including digital asset) products preferred
Consulting, risk technology, analytics, or BI experience preferred
AML or related certifications preferred (e.g., CAMS, CIA, CRCM, CFE)
Digital asset certifications (e.g., CCI, Chainalysis/TRM) a plus