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360 Resourcing Solutions Logo 360 Resourcing Solutions · Finance

AML Escalations Officer

· Job Posted January 23, 2026
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Job Description

Anti-Money Laundering (AML) processes play a vital role in protecting both our business and our customers. We’re looking for an AML Escalations Officer to support the AML Manager in delivering robust AML and Due Diligence (CDD & EDD) controls across all Business-to-Customer (B2C) products. Working within the Compliance team, you’ll act as a key escalation point for complex and high-risk AML cases. You’ll help safeguard the business against money laundering, fraud, and social responsibility risks; while ensuring we continue to meet regulatory expectations set by the Gambling Commission. This is a hands-on role suited to someone confident in making evidence-based decisions, managing sensitive customer interactions, and working collaboratively across teams.

Job Responsibility

  • Support the AML Manager in the delivery of the overall AML strategy
  • Assist with the day-to-day operation of the AML function
  • Handle complex customer cases and escalations arising from AML Officers, customer queries, or complaints
  • Ensure decisions are robust, well documented, and evidence based
  • Work closely with high-risk and Tier 1 customers to conduct enhanced due diligence and ongoing monitoring
  • Provide clear recommendations on appropriate AML controls and outcomes
  • Support the wider AML team to ensure service level agreements and key performance indicators are achieved
  • Deputise for the AML Manager when required
  • Represent the AML team in key meetings
  • Present customer profiles to stakeholders
  • Build strong collaborative relationships across Compliance, Customer Operations, and other business areas
  • Raise Suspicious Activity Reports to the MLRO where suspicious activity is identified
  • Ensure appropriate reporting into the AML Manager
  • Accurate record-keeping
  • Maintain regulatory awareness
  • Participate in ad hoc projects that support wider business and compliance objectives

Requirements

  • Good working knowledge of AML legislation and regulatory requirements
  • Logical and structured approach to thinking
  • Confidence in making decisions and presenting recommendations to management and key stakeholders
  • Highly motivated, well organised, and capable of producing accurate and detailed work to a consistently high standard
  • Strong workload management skills
  • Excellent written and verbal communication
  • Confident, professional telephone manner
  • Comfortable handling difficult or sensitive conversations with customers
  • Strong computer literacy, including proficiency with Microsoft Office tools
  • Understanding of the importance of confidentiality and data security
  • Ability to work effectively on own initiative
  • Ability to contribute positively within a team
  • Ability to challenge existing processes where improvements can be made

Nice to have

  • Experience producing metrics or reporting to support compliance and business objectives
  • Ability to apply policy directives in a practical, real-world environment

What we offer

  • Competitive Basic Salary
  • Discretionary Bonus Scheme
  • Company Shares Option Plan
  • Contributory pension scheme
  • Life insurance (4 x basic salary)
  • Simply Health Cash Plan
  • Holiday entitlement (33 days inclusive of bank holidays)
  • Study Support and opportunity for progression and development
  • Confidential 24/7 365 employee assistance helpline
  • Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
  • Regular social events, charity events and volunteering opportunities
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