CrawlJobs Logo

AML Escalations Officer

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Anti-Money Laundering (AML) processes play a vital role in protecting both our business and our customers. We’re looking for an AML Escalations Officer to support the AML Manager in delivering robust AML and Due Diligence (CDD & EDD) controls across all Business-to-Customer (B2C) products. Working within the Compliance team, you’ll act as a key escalation point for complex and high-risk AML cases. You’ll help safeguard the business against money laundering, fraud, and social responsibility risks; while ensuring we continue to meet regulatory expectations set by the Gambling Commission. This is a hands-on role suited to someone confident in making evidence-based decisions, managing sensitive customer interactions, and working collaboratively across teams.

Job Responsibility:

  • Support the AML Manager in the delivery of the overall AML strategy
  • Assist with the day-to-day operation of the AML function
  • Handle complex customer cases and escalations arising from AML Officers, customer queries, or complaints
  • Ensure decisions are robust, well documented, and evidence based
  • Work closely with high-risk and Tier 1 customers to conduct enhanced due diligence and ongoing monitoring
  • Provide clear recommendations on appropriate AML controls and outcomes
  • Support the wider AML team to ensure service level agreements and key performance indicators are achieved
  • Deputise for the AML Manager when required
  • Represent the AML team in key meetings
  • Present customer profiles to stakeholders
  • Build strong collaborative relationships across Compliance, Customer Operations, and other business areas
  • Raise Suspicious Activity Reports to the MLRO where suspicious activity is identified
  • Ensure appropriate reporting into the AML Manager
  • Accurate record-keeping
  • Maintain regulatory awareness
  • Participate in ad hoc projects that support wider business and compliance objectives

Requirements:

  • Good working knowledge of AML legislation and regulatory requirements
  • Logical and structured approach to thinking
  • Confidence in making decisions and presenting recommendations to management and key stakeholders
  • Highly motivated, well organised, and capable of producing accurate and detailed work to a consistently high standard
  • Strong workload management skills
  • Excellent written and verbal communication
  • Confident, professional telephone manner
  • Comfortable handling difficult or sensitive conversations with customers
  • Strong computer literacy, including proficiency with Microsoft Office tools
  • Understanding of the importance of confidentiality and data security
  • Ability to work effectively on own initiative
  • Ability to contribute positively within a team
  • Ability to challenge existing processes where improvements can be made

Nice to have:

  • Experience producing metrics or reporting to support compliance and business objectives
  • Ability to apply policy directives in a practical, real-world environment
What we offer:
  • Competitive Basic Salary
  • Discretionary Bonus Scheme
  • Company Shares Option Plan
  • Contributory pension scheme
  • Life insurance (4 x basic salary)
  • Simply Health Cash Plan
  • Holiday entitlement (33 days inclusive of bank holidays)
  • Study Support and opportunity for progression and development
  • Confidential 24/7 365 employee assistance helpline
  • Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
  • Regular social events, charity events and volunteering opportunities

Additional Information:

Job Posted:
January 23, 2026

Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for AML Escalations Officer

Vice President, Compl AML Risk Mgmt Officer

The AML Risk Management Lead Analyst is a senior professional level role respons...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years of experience
  • Anti-Money Laundering (AML) certification required
  • Working knowledge of regulatory requirements including local, US, and international laws
  • Working knowledge of industry standards and practices
  • Consistently demonstrates clear and concise written and verbal communication
Job Responsibility
Job Responsibility
  • Identify, vet and address potential risks or escalated issues with the assistance of functional partners
  • Collaborate with the team to provide advice to business with respect to applicability of policies and implementation of AML program and regulatory changes
  • Provide input/advice on business initiatives, new products, and complex transactions
  • Supervise and participate in internal assurance processes such as Enterprise wide AML risk assessment, self-assessment, and internal audit
  • Promote global consistency of AML ACRM practices and policies within business line and cross-sector
  • Analyze data, prepare and present regional/global reports related to AML risk assessments, and monitor AML related issues and escalations
  • Develop and implement AML Compliance Risk Management (ACRM) standards and policies
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • Access to telehealth options
  • Health advocates
  • Confidential counseling
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

AML Advisory & Governance Officer

The Compliance AML Core Officer (Advisory) is a strategic professional responsib...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8-10 years relevant experience
  • AML Certification preferred
  • consistently demonstrates clear and concise written and verbal communication skills
  • self-motivated and detail oriented
  • advanced analytical skills
  • ability to both work independently and collaborate with team members
  • proficient in Excel and Word – ability to learn multiple system applications quickly
  • Bachelor's/University degree, Master's degree preferred
Job Responsibility
Job Responsibility
  • Provide expert guidance on AML requirements ensuring compliance with local regulatory requirements
  • support business and operation functions with AML related queries, risk assessments and policy interpretation and implementation
  • possess strong knowledge of payment intermediaries, transaction flows and relevant regulations such as Payment service act and PSN 01/02, and provide advice on AML related risk associated with payments industry
  • engage with internal and external stakeholders including senior management and clients to ensure alignment of AML requirements and risk management activities
  • evaluate, enhance and implement best-in-class AML Compliance policies and practices
  • create, develop and deliver relevant training to business and functional partners
  • operate with limited direct supervision and exercise independence of judgement and autonomy
  • assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and adherence to applicable laws, rules and regulations
  • apply sound ethical judgment regarding personal behavior and business practices
  • escalate, manage and report control issues with transparency
What we offer
What we offer
  • Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling
  • expanded Paid Parental Leave Policy
  • resources to manage financial well-being and plan for the future
  • Fulltime
Read More
Arrow Right

AML Compliance Risk Management Officer

The AML Risk Management Lead Analyst is a senior professional level role respons...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years of relevant experience
  • AML advisory experience in Corporate / Commercial Banking
  • Anti-Money Laundering (AML) certification
  • Working knowledge of regulatory requirements including local, US, and international laws
  • Working knowledge of industry standards and practices
  • Consistently demonstrates clear and concise written and verbal communication
  • Bachelor’s Degree/University degree or equivalent experience
  • Master’s degree preferred
Job Responsibility
Job Responsibility
  • Identify, vet and address potential risks or escalated issues with the assistance of functional partners
  • Collaborate with the team to provide advice to business with respect to applicability of policies and implementation of AML program and regulatory changes
  • Provide input/advice on business initiatives, new products, and complex transactions
  • Supervise and participate in internal assurance processes such as Enterprise-wide AML risk assessment, self-assessment, and internal audit
  • Promote global consistency of AML ACRM practices and policies within business line and cross-sector
  • Analyze data, prepare and present regional/global reports related to AML risk assessments, and monitor AML related issues and escalations
  • Develop and implement AML Compliance Risk Management (ACRM) standards and policies
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations
What we offer
What we offer
  • Access to telehealth options, health advocates, confidential counseling
  • Paid Parental Leave Policy
  • Programs and services for physical and mental well-being
  • Fulltime
Read More
Arrow Right

Compliance AML Execution Senior Analyst

The Compliance AML Execution Senior Analyst is a senior position responsible for...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of relevant work experience
  • Comprehensive knowledge of AML regulations preferred
  • Bachelor’s Degree and AML Certification preferred
  • Consistently demonstrates clear and concise written and verbal communication
  • Proven analytical skills & Critical thinking
  • Ability to rapidly comprehend new and complex products
  • Commitment to understanding country-specific principles and business knowledge related to AML regulations
  • Proactive, organized, and ability to work independently with minimal supervision
  • Must be able to manage and complete multiple tasks on time
  • Proficient in MS Office
Job Responsibility
Job Responsibility
  • Understanding the applicable Global KYC Policies, Standards and Procedures
  • Assess various components of the KYC Profile to support the disposition of the client
  • Conduct independent research and analyze data on potentially suspicious and/or high-risk client cases using financial statements, documents to determine if the client poses a risk to Citi
  • Identify and analyze interconnected risks within a KYC Profile
  • Utilize pertinent information to write clear, concise, and compressive AML summaries
  • Escalate AML concerns or any significant suspicious activities to senior management
  • Disposition each KYC Profile in a timely and effective manner
  • Develop expertise in AML requirements for different Citi client types or new products
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
What we offer
What we offer
  • Best-in-class benefits to be well, live well and save well
  • Fulltime
Read More
Arrow Right

KYC Officer

As a KYC Officer, you play a key role in safeguarding our business and clients a...
Location
Location
Belgium , Brussels
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or a relevant equivalent
  • entry level to 3 years relevant experience
  • Experience with Microsoft Office tools
  • Dutch & French (required), English desirable
Job Responsibility
Job Responsibility
  • Verifying customer identities
  • Assessing risk profiles
  • Ensuring compliance with AML and KYC regulations
  • Using advanced data analysis and internal tools to detect unusual patterns
  • Escalating suspicious activities
  • Contributing to the continuous improvement of our risk control framework
  • Working closely with compliance, legal, and financial teams
  • Ensuring accurate documentation
  • Efficient onboarding
  • Regulatory alignment across the board
What we offer
What we offer
  • Mobility options (including a company car)
  • Insurance coverage
  • Meal vouchers
  • Eco-cheques
  • Continuous learning opportunities through the Sopra Steria Academy
  • Team events
  • Fulltime
Read More
Arrow Right

Client Review Investigation Specialist

Citi’s Independent Compliance Risk Management (ICRM) is an independent control f...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid years’ relevant experience
  • Knowledge of AML regulations preferred
  • Proficient in MS Office
  • Excellent verbal and written communication skills
  • Demonstrated analytical skills
  • Bachelor’s/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Conduct investigations and research on potentially suspicious clients using various internal and external systems and databases
  • Conduct Cross Sector reviews among multiple Citi business lines
  • Document and report the review/investigation findings and prepare case files with the required supporting documentation
  • Summarize, in writing, clear and concise findings of the investigation
  • Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))
  • Assist AML team with managing risks by analyzing the root cause of issues and impact to business
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • Access to an array of learning and development resources
  • Variety of programs that help employees balance their work and life
  • Opportunity to grow your career, give back to your community and make a real impact
  • Fulltime
Read More
Arrow Right

Officer, Client Review Investigation Unit Analyst (CRIU)

Citi’s Independent Compliance Risk Management (ICRM) is an independent control f...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid years’ relevant experience
  • Knowledge of AML regulations, transaction monitoring and banking products
  • Proficient in MS Office
  • Excellent verbal and written communication skills
  • Demonstrated analytical skills
  • Bachelor’s/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Conduct investigations and research on potentially suspicious clients using various internal and external systems and databases
  • General cases review
  • Conduct Cross Sector reviews among multiple Citi business lines
  • Document and report the review/investigation findings and prepare case files with the required supporting documentation
  • Summarize, in writing, clear and concise findings of the investigation
  • Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))
  • Manage risk by analyzing the root cause of issues and impact to business
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
What we offer
What we offer
  • Access to an array of learning and development resources
  • Programs that help employees balance their work and life
  • Opportunity to grow your career, give back to your community and make a real impact
  • Fulltime
Read More
Arrow Right

KYC Analyst

Are you passionate about compliance and eager to make a difference in the world ...
Location
Location
United Kingdom , City of London
Salary
Salary:
35000.00 - 45000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrable experience in client due diligence, including independent searches and sanction checks
  • Knowledge of AML regulations and experience interpreting relevant policies and procedures
  • Familiarity with third-party global information sources for client due diligence
  • Strong written and verbal communication skills
  • Proficiency in MS Office (Word, Excel, Outlook) and internet search engines
  • An interest in commercial real estate investment markets is a plus
Job Responsibility
Job Responsibility
  • Conduct thorough due diligence on new and existing accounts under the guidance of the KYC Team Manager
  • Support our Sales and Lettings offices with KYC inquiries, resolving ad-hoc queries related to AML analysis
  • Build and maintain trusted relationships with clients and counterparties, especially in high-risk scenarios
  • Provide guidance on onboarding policies and account initiation to the front office
  • Perform periodic account reviews and contribute to the enhancement of client due diligence processes
  • Collaborate closely with the Compliance Team to address queries and escalate issues as needed
  • Deliver training and support to staff on client onboarding procedures
What we offer
What we offer
  • 25 days of annual leave
  • health screenings
  • gym discounts
  • wellbeing support options
  • comprehensive pension plan
  • life assurance
  • bonus scheme
  • financial and mortgage advice
  • growth & progression opportunities
  • dynamic work environment
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy