Americas Factory Operation Manager

• Direct operations at the Andover, MA facility, ensuring productivity and operational excellence
• Manage customer product returns processing, ensuring efficient handling and compliance with standards
• Oversee resale channels to maximize value recovery and maintain quality assurance
• Supervise processing sites across the Americas, ensuring adherence to HPE standards and performance metrics
• Establish and monitor TAT metrics for product returns, refurbishment, and resale. Implement strategies to reduce cycle times and improve customer satisfaction
• Drive cost optimization initiatives across operations, balancing quality and profitability. Monitor budgets and implement cost-saving measures without compromising service levels
• Build and develop high-performing teams. Provide coaching, training, and career development opportunities to foster engagement and growth
• Drive continuous improvement in workflows to enhance efficiency and scalability
• Manages activities of exempt individual contributors (typically Expert/Master) and/or MG1s
• Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization
• Plans, manages, and monitors high-end operational/tactical activities of Staff
• Recruits and supports development of direct staff members

• First level university degree or equivalent experience
• advanced university degree preferred
• Typically 10+ years of experience in a supply chain function (or related fields)
• Typically 2-4 years of people management experience
• Proven experience in operations management, preferably in IT asset disposition or reverse logistics, with strong understanding of demand and supply planning processes, business operations, and strategy
• Expertise in TAT measurement, cost control, and process optimization. Excellent analytical thinking, data modeling, and problem-solving skills
• Advanced leadership skills, including coaching, team-building, conflict resolution, and workforce development in a virtual and global environment. Ability to develop and lead diverse teams across multiple locations
• Excellent project management skills, including time and risk management, and project structuring
• Excellent verbal and written communication skills, including advanced negotiation, presentation, and influence skills. Ability to communicate effectively with a wide variety of audiences
• mastery in English and local language
• Superior business acumen, technical knowledge of multiple business units, and extensive knowledge in applications and technologies. Strong understanding of company policies and processes
• Advanced understanding of national and international trade requirements
• Advanced skills in partnering, consulting, and stakeholder engagement
• Advanced ability to manage multiple priorities in a fast-paced environment
• Knowledge of sustainability principles and secondary market dynamics is a plus

Knowledge of sustainability principles and secondary market dynamics is a plus

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion