CrawlJobs Logo

Amer flight deck product support lead

navblue.aero Logo

NAVBLUE Limited

Location Icon

Location:
Canada , Waterloo

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

NAVBLUE is looking for a Product Support Lead responsible for the quality of the support provided by NAVBLUE on the cluster of Flight Deck products. The ultimate goal is to ensure a high level of Customer Satisfaction.

Job Responsibility:

  • The performance and the quality of the support provided to customers by L1/L2 support teams across the AMER region for the Flight Deck cluster of products
  • Being the focal point of escalation for a family of products within the L2 teams
  • Supporting the Principal Support Manager in the prioritization of the issues reported by the Customers to be addressed by L3 teams
  • Supporting the PSM in steering L3 support team activities with regard to the quality and accountability of Root Cause Analysis events
  • The identification of Customer irritants to be addressed through specific improvement initiatives
  • Preparing and Presenting Statistical Reviews Weekly with leadership
  • Ensuring Ticket Quality
  • Populating KB documentation
  • Preparing, attending and following up on customer meetings between NAVBLUE and customers on customer support topics
  • Participating in and contributing to regular NAVBLUE customer support internal meetings
  • Participating in Product testing
  • Participating in Customer regular or escalation meetings
  • Working together with the PSM to plan and attend Customer User forums
  • Involved in hiring and onboarding the team members
  • Leading and supporting the team in terms of operational management
  • Assisting the NAVBLUE Customer Support Head of AMER Region with delegated administrative tasks such as objective setting and people development

Requirements:

  • Engineering or Master's degree in software engineering, aeronautics, or equivalent post-secondary degree
  • Experience in Airline Flight Operation (5-10 years)
  • Superior analytical and problem-solving skills
  • Strongly focused and self-motivated to overcome challenges to deliver on time and on quality
  • Project management experience
  • Flexible, adaptive approach with strong customer focus
What we offer:
  • Being part of Airbus Network
  • Flexible hours
  • Hybrid working environment (3 days in office)
  • Free parking
  • Vacation Days (15 - 25)
  • Professional Development Day
  • Christmas shut down
  • Summer core hours
  • Strong work-life balance
  • Casual dress code
  • Competitive group benefits plan
  • Strong focus on mental health support benefits
  • 5 Sick Days
  • 2 Personal Days
  • RRSP matching program
  • Life Insurance
  • Employee stock ownership plan
  • Maternity & Paternity benefits
  • Referral program
  • Rewards and Recognition program
  • Training and Development Support
  • Monthly Lunch and Learns
  • Fitness & Wellness reimbursement
  • An active social committee
  • Organized Volunteer Events
  • Game room, including a flight simulator
  • Lunch hour sporting activities with a shower on site
  • Active Inclusion & Diversity Committee

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
NAVBLUE Limited - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Amer flight deck product support lead

Amers flight deck product support lead

NAVBLUE is looking for a Product Support Lead responsible for the quality of the...
Location
Location
Canada , Waterloo
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Engineering or Master's degree in software engineering, aeronautics, or equivalent post-secondary degree
  • Experience in Airline Flight Operation (5-10 years)
  • Superior analytical and problem-solving skills
  • Strongly focused and self-motivated to overcome challenges to deliver on time and on quality
  • Project management experience
  • Flexible, adaptive approach with strong customer focus
Job Responsibility
Job Responsibility
  • The performance and the quality of the support provided to customers by L1/L2 support teams across the AMER region for the Flight Deck cluster of products
  • Being the focal point of escalation for a family of products within the L2 teams
  • Supporting the Principal Support Manager in the prioritization of the issues reported by the Customers to be addressed by L3 teams
  • Supporting the PSM in steering L3 support team activities with regard to the quality and accountability of Root Cause Analysis events
  • The identification of Customer irritants to be addressed through specific improvement initiatives
  • Preparing and Presenting Statistical Reviews Weekly with leadership
  • Ensuring Ticket Quality
  • Populating KB documentation
  • Preparing, attending and following up on customer meetings
  • Participating in and contributing to regular NAVBLUE customer support internal meetings
What we offer
What we offer
  • Being part of Airbus Network
  • Flexible hours
  • Hybrid working environment (3 days in office)
  • Free parking
  • Vacation Days (15 - 25)
  • Professional Development Day
  • Christmas shut down
  • Summer core hours
  • Strong work-life balance
  • Casual dress code
  • Fulltime
Read More
Arrow Right

AMER Flight Deck Product Support Lead

NAVBLUE is looking for a Product Support Lead responsible for the quality of the...
Location
Location
Canada , Waterloo
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Engineering or Master's degree in software engineering, aeronautics, or equivalent post-secondary degree
  • Experience in Airline Flight Operation (5-10 years)
  • Superior analytical and problem-solving skills
  • Strongly focused and self-motivated to overcome challenges to deliver on time and on quality
  • Project management experience
  • Flexible, adaptive approach with strong customer focus
Job Responsibility
Job Responsibility
  • The performance and the quality of the support provided to customers by L1/L2 support teams across the AMER region for the Flight Deck cluster of products
  • Being the focal point of escalation for a family of products within the L2 teams
  • Supporting the Principal Support Manager in the prioritization of the issues reported by the Customers to be addressed by L3 teams
  • Supporting the PSM in steering L3 support team activities with regard to the quality and accountability of Root Cause Analysis events
  • The identification of Customer irritants to be addressed through specific improvement initiatives
  • Preparing and Presenting Statistical Reviews Weekly with leadership
  • Ensuring Ticket Quality
  • Populating KB documentation
  • Preparing, attending and following up on customer meetings between NAVBLUE and customers on customer support topics
  • Participating in and contributing to regular NAVBLUE customer support internal meetings
What we offer
What we offer
  • Flexible hours
  • Hybrid working environment (3 days in office)
  • Free parking
  • Vacation Days (15 - 25)
  • Professional Development Day
  • Christmas shut down
  • Summer core hours
  • Strong work-life balance
  • Casual dress code
  • Competitive group benefits plan
  • Fulltime
Read More
Arrow Right
New

Industry Placement and Careers Advisor

The department of 14-19 Curriculum plays an exciting and vital role in the stude...
Location
Location
United Kingdom , Preston
Salary
Salary:
30704.00 - 34462.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
May 31, 2026
Flip Icon
Requirements
Requirements
  • Friendly individual with strong communication skills
Job Responsibility
Job Responsibility
  • Coordinate and secure T Level Industry placements and work experience opportunities for students
  • ensure placements align with students' academic goals and career aspirations
  • build strong relationships with employers
  • prepare students for the workplace through guidance and training
  • monitor progress of placements to ensure successful experience for both students and employers
What we offer
What we offer
  • Professional Development Opportunities including staff days and supported CPD
  • Opportunities to obtain qualifications essential to your role and support to achieve them
  • Opportunities for career and pay progression, including annual cost of living increases
  • Generous Annual Leave entitlement
  • Local Government Pension Scheme / Teacher's Pension Scheme
  • Family friendly college policies including special leave, career break, job share and flexible working (role dependent)
  • Free car parking
  • Cycle to work scheme
  • Access to health and fitness suite, hair and beauty treatments and a range of other benefits
  • Fulltime
Read More
Arrow Right
New

Multiskilled Maintenance Engineer (Night Shift)

Multiskilled Maintenance Engineer (Night Shift) working within a high-spec comme...
Location
Location
United Kingdom , City of London
Salary
Salary:
25.00 - 27.00 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
May 27, 2026
Flip Icon
Requirements
Requirements
  • Level 3 City & Guilds/NVQ in Electrical or Mechanical Engineering
  • 18th Edition Wiring Regulations is highly desirable
  • Previous experience working in commercial offices, banks, or data centers
  • Punctuality and strong work ethic
  • Comfortable liaising with security and night-staff, with clear reporting skills
Job Responsibility
Job Responsibility
  • Executing scheduled checks on AHUs, FCUs, pumps, and motors
  • Responding swiftly to plant failures, leaks, or electrical faults
  • Carrying out emergency lighting tests, ballast changes, and minor plumbing repairs
  • Utilizing the Building Management System to identify and clear alarms
  • Ensuring all health and safety logs are updated accurately
  • Fulltime
Read More
Arrow Right
New

Fm Supervisor

We're currently recruiting a dedicated Fm Supervisor to help ensure the smooth r...
Location
Location
United Kingdom , Guildford
Salary
Salary:
14.05 GBP / Hour
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience supervising frontline teams within a similar environment
  • Good communication skills with a focus on great Customer Service
  • Team player and can-do attitude
  • Ability to work under pressure whilst maintaining a positive attitude
Job Responsibility
Job Responsibility
  • Ensuring all deliveries are checked and stored promptly and correctly
  • Supervising a team, creating a positive environment where the team feel welcomed and supported
  • Being a responsible key holder
  • Assisting with weekly bookwork and any other duties that are necessary
  • Producing weekly rotas following the manager's guidelines
  • Placing orders for stock to maintain the correct stock levels
  • Delegating where necessary and ensuring the team are proactive at all times
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations
  • Parttime
Read More
Arrow Right
New

Systems Integrator - Data Analyst

Location
Location
United States , Herndon
Salary
Salary:
Not provided
arcfield.com Logo
Arcfield
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must possess and be able to maintain a TS/SCI clearance with Polygraph.
  • Bachelor's degree (or equivalent experience) in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline.
  • BS 10-12, MS 8-10, PhD 5-7
  • Ability to fully coordinate master project schedules.
  • Ability to coordinate information flow between programs and organizational managers.
  • Ability to establish functional and technical specifications and standards
  • solve hardware and software interface problems
  • define input/output parameters
  • and ensure integration of the entire system or subsystem.
  • Ability to provide a total systems perspective, including a technical understanding of relationships, dependencies, and requirements of hardware and software components.
Job Responsibility
Job Responsibility
  • Identify, collect, track, curate, maintain, and analyze static and dynamic data from multiple sources to support government decision-making.
  • Collect and maintain personnel data from various repositories and ensure data accuracy and integrity.
  • Condition, normalize, visualize, and analyze data to support operational and strategic decision-making efforts.
  • Develop data analysis products and visualizations to support workforce planning activities, including analysis of available staff positions versus projected FTE requirements.
  • Support the client's Zero-Base Review process by capturing, tracking, and analyzing staff position and workforce data.
  • Support the annual field selection process through the creation of spreadsheets, dashboards, and data tracking tools.
  • Collaborate with developers and stakeholders to design and enhance data tracking and reporting solutions.
  • Create, maintain, and update Power BI dashboards and visual analytics products.
  • Utilize advanced Microsoft Excel capabilities, including formulas, functions, calculations, data merges, pivot tables, and reporting tools.
  • Maintain and manage data and documentation within SharePoint environments.
  • Fulltime
Read More
Arrow Right
New

Trainee Property Sales Progressor

TRAINEE PROPERTY SALES PROGRESSOR. Salary: £28,237.00 + Bonus (circa £31,000.00 ...
Location
Location
United Kingdom , St Ives
Salary
Salary:
28237.00 - 31000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous work experience in either the property industry, or sales
  • Engaging personality
  • Customer focused
  • Keen to build relationships with clients
  • Lots of confidence and enthusiasm
  • Enjoy solving problems
  • Thinking on your feet
  • Thrive in a busy environment
  • Commitment and ambition to succeed
  • Well versed and experienced with Microsoft Office, especially Excel
Job Responsibility
Job Responsibility
  • Managing your own caseload of properties to a high standard
  • Liaising with, looking after, and constantly updating our clients, beneficiaries and business partners with the progress of each transaction
  • Chasing estate agents and mortgage offers, checking chains and encouraging buyers and clients to do what they need to do
  • Troubleshooting and customer care, ensuring transactions are as smooth as possible
What we offer
What we offer
  • Competitive Salary of £28,237.00 + bonus (circa £31,000.00 OTE)
  • Friendly and modern office in beautiful surroundings
  • 25 Days Holiday (Plus 8 Days Public Holiday)
  • Option To Buy Or Sell Holiday
  • Company Pension
  • Life Assurance
  • Enhanced Maternity, Paternity & Adoption Pay
  • Free Conveyancing Legals
  • GP 24-hour service
  • Retail Discounts
  • Fulltime
Read More
Arrow Right
New

Project Consultant

In this completely remote role, you will be responsible for the overall relation...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
May 30, 2026
Flip Icon
Requirements
Requirements
  • Strong understanding of clinical research and Clinical Research SaaS technology
  • Able to manage project timelines and perform risk assessments
  • Strong communicator, both verbally and in writing, with good organisational skills
  • Experienced in a client-facing role and demonstrates a customer-first attitude
  • Self-motivated and able to assume responsibility in a professional manner
  • Able to work well in a team and promote unity among colleagues
  • Proficient with MS Office Suite and Google Workspace
  • 4-year college degree or equivalent
  • 1-3 years of relevant experience in clinical/biomedical and/or software development
  • Valid driver's license required
Job Responsibility
Job Responsibility
  • Managing a full portfolio of studies across various stages and complexities, focusing on delivering the scope on time, within budget, and with a high-quality outcome
  • Collaborating with cross-functional teams and providing expertise in Patient Cloud to lead end-to-end project delivery
  • Leading internal and external meetings to ensure key project milestones stay on track
  • Proactively assessing risk and developing mitigation strategies to manage challenges and ensure timely resolutions
  • Managing client expectations for Patient Cloud products and services
  • Completing standard project tasks, such as creating and maintaining study documentation, without assistance
  • Fulltime
Read More
Arrow Right