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Amdocs Order Management Specialist

India, Pune · Job Posted March 02, 2026
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Job Description

We are seeking an Amdocs Order Management Specialist with strong technical knowledge of Amdocs Enabler OMS, Telecom BSS/OSS flows, and operational support environments. The role requires end‑to‑end understanding of telecom business processes, hands‑on expertise in Unix, SQL, PL/SQL, and a background in incident, problem, and service‑request management. The individual will support critical applications, ensure KPI/SLA adherence, manage operational improvements, and contribute to transformation initiatives.

Job Responsibility

  • Provide L2 support for Amdocs OMS, CRM, Billing, Rating, and associated BSS applications, ensuring stability, timely issue resolution, and SLA compliance
  • Lead initiatives to reduce incidents, service requests, and operational challenges through proactive analysis and continuous improvement
  • Support cross‑functional teams including Mediation, CRM, Provisioning, DWH, and Customer Operations, addressing escalations and ensuring efficient bill cycles
  • Identify automation opportunities, enhance operational KPIs, and participate in IT transformation programmes
  • Perform configuration changes, system health checks, batch processing, bug identification, triaging, and deployment support
  • Contribute to WAR ROOM investigations, capacity planning, monitoring enhancement, and stakeholder management
  • Collaborate with international teams in a 24x7 operations environment, ensuring compliance with ITIL/ITSM processes

Requirements

  • Experienced professional with hands‑on knowledge of Amdocs Enabler OMS
  • Unix
  • PL/SQL
  • scripting
  • telecom BSS/OSS domain
  • Skilled in analytical thinking
  • problem‑solving
  • delivering results in a high‑availability environment
  • Comfortable supporting large‑scale operational systems with strong understanding of ITIL processes
  • Able to manage stakeholders
  • coordinate across teams
  • work effectively in cross‑cultural environments
  • Holds a Bachelor’s or Master’s degree in engineering or business
  • project/programme management background desirable

What we offer

  • Opportunities to work on large‑scale, business‑critical telecom applications
  • Exposure to transformation programmes and next‑generation OSS/BSS platforms
  • Experience collaborating with global teams in a highly dynamic, technology‑driven environment
  • A role that strengthens both technical expertise and operational leadership skills
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