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Vodafone Logo Vodafone · IT - Software Development

Amdocs Application Support Specialist

India, Pune · Job Posted January 22, 2026
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Job Description

We are seeking an experienced Amdocs Application Support Specialist to join our Operations team in Pune. This role is focused on providing Level 2 support for the Amdocs CRM6 application within the Vodafone project. The individual will be responsible for resolving operational issues, conducting code reviews, and ensuring application stability through proactive troubleshooting. The role requires rotational shift work and on-call support, making it ideal for someone with a flexible approach and strong problem-solving skills.

Job Responsibility

  • Provide Level 2 support for Amdocs CRM6 applications
  • Troubleshoot and resolve operational issues efficiently
  • Conduct application code reviews to identify and fix defects
  • Collaborate effectively within a team and contribute independently
  • Participate in rotational shifts and on-call support schedules

Requirements

  • 5–10 years of experience in application support
  • Strong knowledge of Amdocs CRM6/CSM
  • Proficient in Core Java and SQL/PLSQL
  • Demonstrates clear, solution-oriented thinking and effective communication
  • Open-minded and committed to maintaining high service standards

What we offer

  • Opportunity to work on a high-impact Vodafone project
  • Exposure to enterprise-grade CRM systems and technologies
  • Collaborative work environment with rotational shift flexibility
  • Skill development through hands-on troubleshooting and code reviews
  • Experience in a global shared services organisation
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