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Job Responsibility:
Assists with supervision of a clinic, unit or section of Ambulatory Techs involving patient care functions affecting the comfort, care and safety of patients in an out-patient care setting
Performs all duties of an Ambulatory Tech
Implements and enforces clinic policies in relation to consistent adherence to standardized methods, corrective performance management, work schedules, work assignments and work safety standards, professional conduct, evaluation and reporting of medical tests, information and results, and preventive maintenance equipment procedures and documentation
Identifies, implements and monitors operational changes for improvement to patient flow, room utilization and overall clinic functions
Monitors policies and operating processes
Plans daily schedule and approves staff requests for time off
May enter, edit, verify and approve time records for employees and ensures complete, accurate, timely information in the payroll software system
Resolves outstanding payroll errors in a timely manner
Ensures appropriate staffing levels during sick calls and vacations
Determines provider support needs and makes work assignments accordingly
Manages and monitors meal and rest breaks in accordance with federal and state regulations and University policies
Performs duties of Ambulatory Technologists as needed
Performs administrative duties as assigned
Provides proper instruction and training to staff members in technical procedures and protocol
With RN oversight, precepts Ambulatory Technologists as needed
Provides additional instruction and training as required by changes in regulations, policies or protocols
Provides input to personnel performance reviews
Provides written feedback on staff performance and communicates with staff about performance
Makes recommendations to manager regarding disciplinary issues and hiring new employees
Maintains strict Quality Control over assignment, ensuring the highest quality of work performance and optimal clinic functioning
Keeps abreast of new developments in respective field of clinical expertise
Coordinates and consults, when appropriate, with other supervisory technicians and management to ensure adequate integration and/or synchronization of clinic operations
Receives, investigates and resolves patient complaints
Creates and maintains appropriate documentation regarding complaints and resolutions
Assigns or delegates tasks as needed
Other duties as assigned
Requirements:
Associate's degree or equivalent and 4 years experience in patient care setting required
Bachelor's degree preferred
Or equivalent combination of education and experience
Knowledge of medical terminology, procedures and computer experience preferred required