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University of Rochester Logo University of Rochester · Health and Beauty

Ambulatory Tech Lead

United States of America, Henrietta 22.71 - 30.66 USD / Hour · Job Posted February 21, 2026
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Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

  • Assists with supervision of a clinic, unit or section of Ambulatory Techs involving patient care functions affecting the comfort, care and safety of patients in an out-patient care setting
  • Performs all duties of an Ambulatory Tech
  • Implements and enforces clinic policies in relation to consistent adherence to standardized methods, corrective performance management, work schedules, work assignments and work safety standards, professional conduct, evaluation and reporting of medical tests, information and results, and preventive maintenance equipment procedures and documentation
  • Identifies, implements and monitors operational changes for improvement to patient flow, room utilization and overall clinic functions
  • Monitors policies and operating processes
  • Plans daily schedule and approves staff requests for time off
  • May enter, edit, verify and approve time records for employees and ensures complete, accurate, timely information in the payroll software system
  • Resolves outstanding payroll errors in a timely manner
  • Ensures appropriate staffing levels during sick calls and vacations
  • Determines provider support needs and makes work assignments accordingly
  • Manages and monitors meal and rest breaks in accordance with federal and state regulations and University policies
  • Performs duties of Ambulatory Technologists as needed
  • Performs administrative duties as assigned
  • Provides proper instruction and training to staff members in technical procedures and protocol
  • With RN oversight, precepts Ambulatory Technologists as needed. Provides additional instruction and training as required by changes in regulations, policies or protocols
  • Provides input to personnel performance reviews
  • Provides written feedback on staff performance and communicates with staff about performance
  • Makes recommendations to manager regarding disciplinary issues and hiring new employees
  • Maintains strict Quality Control over assignment, ensuring the highest quality of work performance and optimal clinic functioning
  • Keeps abreast of new developments in respective field of clinical expertise
  • Coordinates and consults, when appropriate, with other supervisory technicians and management to ensure adequate integration and/or synchronization of clinic operations
  • Receives, investigates and resolves patient complaints
  • Creates and maintains appropriate documentation regarding complaints and resolutions
  • Assigns or delegates tasks as needed
  • Other duties as assigned

Requirements

  • Associate's degree or equivalent and 4 years' experience in patient care setting required
  • Bachelor's degree preferred
  • Or equivalent combination of education and experience
  • Knowledge of medical terminology, procedures and computer experience preferred required
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