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Ambulatory Social Work Case Manager - Ortho/Neurosurgery Clinics

United States, Kansas City · Job Posted February 20, 2026
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Job Description

The Ambulatory Social Work Case Manager has responsibility to provide care/service safely and efficiently for a full range of services to patients of all ages and their families. Primary role is to collaborate, communicate and facilitate coordination of services as established by the healthcare team and executed by the case manager. Responsible for the psychosocial assessment of patients, coordination of care and linkage to community resources and providing emotional support to patients and their families. Ensure appropriate decision makers are informed of and involved in treatment planning. Apply pertinent state and federal regulations regarding documentation and reporting requirements. The Social Work Case Manager identifies, monitors, and reports opportunities for quality and performance improvement to the appropriate department. The Social Work Case Manager takes an active role in performance improvement activities as it relates to their area of assignment.

Job Responsibility

  • Provide care/service safely and efficiently for a full range of services to patients of all ages and their families
  • Collaborate, communicate and facilitate coordination of services as established by the healthcare team
  • Responsible for the psychosocial assessment of patients, coordination of care and linkage to community resources and providing emotional support to patients and their families
  • Ensure appropriate decision makers are informed of and involved in treatment planning
  • Apply pertinent state and federal regulations regarding documentation and reporting requirements
  • Identify, monitor, and report opportunities for quality and performance improvement
  • Takes call as required by the department expectations
  • Completes psychosocial assessments of patient/family situations
  • Evaluates psychosocial and medical/nursing information to determine an appropriate social service action/ plan of care
  • Participates in interdisciplinary team meetings as needed
  • Initiates and participates in family conference to determine psychosocial and community resource needs
  • Participates in Care Team meetings
  • Advocates on behalf of patients and caregivers for identification and access to services
  • Provides supportive counseling to assist patients/families in adjusting to disability and illness
  • Assures prudent utilization of all resources
  • Documents appropriate information in the patient’s medical record
  • Contributes to the financial viability of hospitals
  • Participates in the case management activities at assigned site
  • Participates in professional development activities
  • Acts as a preceptor for new team members
  • Assists in training of new team members
  • Demonstrates flexibility and teamwork among case management staff members
  • Provides coverage to other clinic areas as needed

Requirements

  • Masters Social Work in Social Work from an accredited college or university
  • Licensed Specialist Clinical Social Worker (LSCSW) OR Licensed Masters Social Worker (LMSW) from State Board of Behavioral Sciences
  • State of Kansas OR State of Missouri Social Work license
  • Basic computer skills

Nice to have

Experience in a health care setting

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