Ambulatory Pharmacy Technician

• Responsible for creating a patient profile in the pharmacy information system
• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions
• Responsible for entering all new patient prescription information into the pharmacy information system
• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists
• Participates in achieving business goals and metrics for the Ambulatory Pharmacy
• Retrieves and prepares the medication for pharmacist review and verification
• Prepares inventory reports for pharmacist review to purchase
• Submits, receives, and places inventory in stock
• Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff
• Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate
• Assists Pharmacist by providing required information for therapeutic consults with patients
• Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues
• Supply and monitor ambulatory dispensing robotic technology
• Actively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program
• Performs related duties as assigned

• Minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience
• Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required
• State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements
• Ability to communicate effectively both orally and in writing
• Ability to work quickly and accurately under time and volume constraints
• Strong interpersonal skills
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills
• attention to detail
• Good analytical skills

Bachelor's degree program preferred

• Medical, dental, and vision care
• Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• Variety of training programs
• Professional development resources
• Opportunities to participate in mentorship programs, employee resource groups, volunteer activities