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Ambulatory Pharmacy Technician

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Cencora

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Location:
United States , Knoxville

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Category:
Pharmacy

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Pharmacy Technician obtains new patient’s clinical and prescription plan coverage information, review new prescription and/or prescription. This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements.

Job Responsibility:

  • Responsible for creating a patient profile in the pharmacy information system
  • Enters necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions
  • Responsible for entering all new patient prescription information into the pharmacy information system
  • Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists
  • Participates in achieving business goals and metrics for the Ambulatory Pharmacy
  • Retrieves and prepares the medication for pharmacist review and verification
  • Prepares inventory reports for pharmacist review to purchase
  • Submits, receives, and places inventory in stock
  • Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff
  • Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate
  • Assists Pharmacist by providing required information for therapeutic consults with patients
  • Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues
  • Supply and monitor ambulatory dispensing robotic technology
  • Actively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program
  • Performs related duties as assigned

Requirements:

  • Minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience
  • Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required
  • State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements
  • Employees holding a Trainee license must upgrade to a Technician license before the expiration of their Trainee license

Nice to have:

  • Bachelor's degree program preferred
  • Ability to communicate effectively both orally and in writing
  • Ability to work quickly and accurately under time and volume constraints
  • Strong interpersonal skills
  • Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
  • Familiarity with pharmaceutical products, services and drug interactions
  • Strong organizational skills
  • attention to detail
  • Good analytical skills
What we offer:
  • Medical, dental, and vision care
  • Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
  • Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities

Additional Information:

Job Posted:
March 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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