Ambulatory Clinic RN Care Coordinator - Neurotology (ENT)

• Responsible for management of patient flow, triage, and direct patient care
• Liaison of communication between front desk staff, nursing staff, physicians, and clinic manager
• Manage the care of the patient population by developing expected patient outcomes, defining appropriate resource utilization, and working with the provider to set patient goals
• Provide nursing support/coordination to the practice to optimize patient outcomes and to improve patient’s quality of life through clinical and educational programs and/or support services
• Support patient self-management of disease
• Coordinate continuity of patient care with patients and families following hospital admission, discharge, and ER visits
• Manage high risk patient care, including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, including a registry
• Develop relationships with patients and competently uses assessment skills to identify physical, psychosocial, financial, and environmental health care needs of the patient
• Educate the patient and appropriate ancillary personnel about the health care needs, safety issues and benefits which include patient education
• Utilize available electronic tools, such as EMR, to efficiently document assessments, clinical finds, plans of treatment and progress toward goals
• Observes, records and reports patient's condition and reaction to drugs and treatments to physicians. Educates patient/family about diagnostic procedures, medications, nutrition and maintenance of health and wellness
• Maintains/reviews patient records, charts and other pertinent information. Records tests and examination results and then follows up with patient. Posts tests and examination results
• Responds to/refers incoming patient treatment-related phone calls. Instructs patient and family regarding medications and treatment instructions
• Maintains patient confidentiality
• In providing patient care, document using EMR to maintain and/or develop patient records in compliance with practice standards
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

• High School Graduate
• Bachelor Degree Nursing
• 2 or more years of RN experience
• Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA) or obtained within 14 days
• Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing
• Must have current active multi-state Registered Nurse (RN) license in good standing in state in which you live OR active single state RN license in good standing in the state you will be working, with proof of application of a multi-state RN license in the state in which you live
• Staff hired prior to 2/1/2024 are required to obtain a multi-state RN license from the state in which they live at the time of their next RN license renewal by 3/31/2026
• Basic typing and word processing ability
• Excellent analytical, critical thinking and problem-solving skills

Previous medical office experience