Ambulatory Business Operations Manager Job at UNM Hospitals (Albuquerque)

Job Description

Manage staff that perform centralized scheduling, video interpretation, outpatient pre-registration, eligibility verification, and co-pay identification prior to a clinic visit, in a call-center environment. Prepare annual departmental budget. Monitor quality of work and respond to trends with reinforcement or process improvement. Serve as an ambassador to all supported entities-both facility and professional faculty. As centralized support areas, the Pre-Registration Center, and UNM Health System Appointment Center carry a broad scope of responsibility not only for direct operations but for collaborative effort and problem-solving with clinic partners within UNM Hospitals; UNM Medical Group Ambulatory Clinics; UNM Cancer Center Services; UNM Sandoval Regional Medical Center; and UNMHSC Departments. Plan, organize, and manage departmental operations in accordance with hospital policy. No patient care assignment.

Job Responsibility

Manage staff that perform centralized scheduling, video interpretation, outpatient pre-registration, eligibility verification, and co-pay identification prior to a clinic visit, in a call-center environment
Prepare annual departmental budget
Monitor quality of work and respond to trends with reinforcement or process improvement
Serve as an ambassador to all supported entities-both facility and professional faculty
Plan, organize, and manage departmental operations in accordance with hospital policy
CUSTOMER RELATIONS - Establish and maintain good rapport and effective working relationships with patients, visitors, physicians and Hospitals employees
CUSTOMER SERVICE - Ensure quality customer service through training, monitoring and coaching
resolve customer service issues and problems
QUALITY - Prepare and administer the annual budgets
direct and monitor quality assurance programs
update and implement departmental plans, goals and objectives
STANDARDS - Establish specific standards and objectives for clinical departments
ensure implementation of and compliance with standards, objectives and operating policies and procedures
LEADERSHIP - Provide leadership through identification of problems and opportunities for improvement, program planning, implementation, and evaluation
COMMUNICATION - Communicate with both computer and non-technical personnel in order to understand user needs and to make these needs known to appropriate system vendors and IT personnel
COMMITTEES AND MEETINGS - Attend technical and administrative meetings
participate in committee functions
participate in hospital-wide activities and committees within the scope of this position or as directed
COORDINATION - Work collaboratively with Department Managers/ Directors
STAFF - Recruit, hire, orient, train, schedule, supervise, evaluate, counsel, coach, discipline and terminate department personnel
BUDGET - Monitor fiscal status and reports
investigate and resolve variances
REPORTS - Prepare reports, monitor and respond to trends in registration error rates, Medicare Secondary Payer completion audits, and Call Center Phone Performance (GNAV)
COORDINATION - Work closely with UNM Medical Group, UNMCC, UNM Hospitals and UNM Sandoval Regional Medical Center Finance Division departments to coordinate efforts related to Revenue Cycle Improvement
POLICIES AND PROCEDURES - Review and update policies, procedures and guidelines within scope of position
RESOLUTION - Ensure timely documentation and resolution of process issues, escalate issues to appropriate decision-making authorities when necessary
PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through attendance at relevant conferences, seminars, workshops, in-services, behavioral health classes, meetings and reading professional journals and online articles
PARTNER - Work closely with UNM Medical Group, UNMCC, UNM Hospitals and UNM Sandoval Regional Medical Center Operations/Departments to coordinate efforts related to patient care

Requirements

Bachelor's Degree in Business Administration or Related
2 years directly related experience

UNM Hospitals - All Job Offers

Select Country

Ambulatory Business Operations Manager

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Ambulatory Business Operations Manager

Vice President, Business Operations & Strategy - Healthcare

Vice President, Business Operations & Strategy - Healthcare (Food & Environmental Services)

Ambulatory Nurse Manager- Navigation (Cardiology Services)

Ambulatory Nurse Manager - Family Medicine & Urgent Care

Ambulatory Nurse Manager- Neurology

Ambulatory Nurse Manager -- Center for Advanced Medicine

Healthcare Business Development Manager

Ambulatory Clinic Nurse Manager - family med

Our AI answers in your language