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Ambulatory Business Operations Manager

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UNM Hospitals

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Location:
United States , Albuquerque

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Category:
-

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Contract Type:
Not provided

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Salary:

36.38 - 56.35 USD / Hour
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Job Description:

Manage staff that perform centralized scheduling, video interpretation, outpatient pre-registration, eligibility verification, and co-pay identification prior to a clinic visit, in a call-center environment. Prepare annual departmental budget. Monitor quality of work and respond to trends with reinforcement or process improvement. Serve as an ambassador to all supported entities-both facility and professional faculty. As centralized support areas, the Pre-Registration Center, and UNM Health System Appointment Center carry a broad scope of responsibility not only for direct operations but for collaborative effort and problem-solving with clinic partners within UNM Hospitals; UNM Medical Group Ambulatory Clinics; UNM Cancer Center Services; UNM Sandoval Regional Medical Center; and UNMHSC Departments. Plan, organize, and manage departmental operations in accordance with hospital policy. No patient care assignment.

Job Responsibility:

  • Manage staff that perform centralized scheduling, video interpretation, outpatient pre-registration, eligibility verification, and co-pay identification prior to a clinic visit, in a call-center environment
  • Prepare annual departmental budget
  • Monitor quality of work and respond to trends with reinforcement or process improvement
  • Serve as an ambassador to all supported entities-both facility and professional faculty
  • Plan, organize, and manage departmental operations in accordance with hospital policy
  • CUSTOMER RELATIONS - Establish and maintain good rapport and effective working relationships with patients, visitors, physicians and Hospitals employees
  • CUSTOMER SERVICE - Ensure quality customer service through training, monitoring and coaching
  • resolve customer service issues and problems
  • QUALITY - Prepare and administer the annual budgets
  • direct and monitor quality assurance programs
  • update and implement departmental plans, goals and objectives
  • STANDARDS - Establish specific standards and objectives for clinical departments
  • ensure implementation of and compliance with standards, objectives and operating policies and procedures
  • LEADERSHIP - Provide leadership through identification of problems and opportunities for improvement, program planning, implementation, and evaluation
  • COMMUNICATION - Communicate with both computer and non-technical personnel in order to understand user needs and to make these needs known to appropriate system vendors and IT personnel
  • COMMITTEES AND MEETINGS - Attend technical and administrative meetings
  • participate in committee functions
  • participate in hospital-wide activities and committees within the scope of this position or as directed
  • COORDINATION - Work collaboratively with Department Managers/ Directors
  • STAFF - Recruit, hire, orient, train, schedule, supervise, evaluate, counsel, coach, discipline and terminate department personnel
  • BUDGET - Monitor fiscal status and reports
  • investigate and resolve variances
  • REPORTS - Prepare reports, monitor and respond to trends in registration error rates, Medicare Secondary Payer completion audits, and Call Center Phone Performance (GNAV)
  • COORDINATION - Work closely with UNM Medical Group, UNMCC, UNM Hospitals and UNM Sandoval Regional Medical Center Finance Division departments to coordinate efforts related to Revenue Cycle Improvement
  • POLICIES AND PROCEDURES - Review and update policies, procedures and guidelines within scope of position
  • RESOLUTION - Ensure timely documentation and resolution of process issues, escalate issues to appropriate decision-making authorities when necessary
  • PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through attendance at relevant conferences, seminars, workshops, in-services, behavioral health classes, meetings and reading professional journals and online articles
  • PARTNER - Work closely with UNM Medical Group, UNMCC, UNM Hospitals and UNM Sandoval Regional Medical Center Operations/Departments to coordinate efforts related to patient care

Requirements:

  • Bachelor's Degree in Business Administration or Related
  • 2 years directly related experience

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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