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Ambassador - Bellhop

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Spain , Barcelona

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Category:
Gastronomy

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.)
  • Assist guests with their luggage
  • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction
  • Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem
  • Report accidents, injuries, and unsafe work conditions to manager
  • and complete safety training and certifications
  • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • Driver License (eligible in Spain) required

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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