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Amazon Connect Architect

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ELEKS

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Location:
Argentina; United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

ELEKS is looking for an Amazon Connect Architect in Argentina and the US to join our client’s engineering team, a top-5 insurance company in the US. The ideal candidate has hands-on experience designing, building, and configuring contact center solutions on the Amazon Connect platform.

Job Responsibility:

  • Design, build, and configure contact center solutions using Amazon Connect
  • Develop and maintain contact flows, queues, and routing configurations
  • Integrate Amazon Connect with AWS services such as Lambda, DynamoDB, S3, and Lex
  • Implement integrations with CRM systems (e.g., Salesforce, ServiceNow) to support contact center workflows
  • Design and optimize IVR and conversational flows
  • Apply knowledge of telephony and contact center operations to ensure efficient and reliable solutions
  • Collaborate with engineering and business teams to support implementation and improvements

Requirements:

  • Amazon Connect contact flows, queues, and routing configuration
  • Integration with AWS services (Lambda, DynamoDB, S3, Lex)
  • CRM integrations (Salesforce, ServiceNow, or similar)
  • IVR design and conversational flow development
  • Telephony and contact center operations knowledge

Nice to have:

  • Experience in healthcare or regulated industries
  • Familiarity with HIPAA compliance requirements
What we offer:
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Team of professionals
  • Dynamic environment with low level of bureaucracy

Additional Information:

Job Posted:
April 11, 2026

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