Amazon Connect Architect Job at ELEKS

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

The Amazon Web Services Professional Services (ProServe) team is seeking a skill...

Location

United States , Multiple locations (Boston;Jersey City;Seattle;Arlington;Atlanta;Tempe;Mountain View;Dallas)

Salary:

153600.00 - 239000.00 USD / Year

Amazon

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, engineering, mathematics or equivalent
5+ years of experience in cloud architecture and implementation
5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Job Responsibility

Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
Providing technical guidance and troubleshooting support throughout project delivery
Collaborating with stakeholders to gather requirements and propose effective migration strategies
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

What we offer

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave
sign-on payments
restricted stock units (RSUs)

Fulltime

Salesforce Senior Technical Architect/Lead with Amazon Connect

We are currently seeking a Salesforce Senior Technical Architect/Lead with Amazo...

Location

United States , Plano

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

12+ years of experience in Salesforce Ecosystem and integrations experience with various systems
6+ years experience working as a Salesforce Technical Lead
5+ years experience in Salesforce Service Cloud Voice (SCV)
5+ years of experience in Amazon Connect ecosystem (application, telephony, routing, AI, and DevOps layers)
6+ years experience in Salesforce architecture, services, and security model
6+ years of experience in Salesforce Development Toolkit (Apex, Visualforce, Lightning, etc.)
6+ years of experience in Salesforce’s data model and how and when to create custom objects, junction objects, and other model items
5+ years of experience with Agile development methodologies and tools i.e. Jira
Experience in Databricks
Excellent analytical, problem-solving, and communication skills

Job Responsibility

Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products
Provide detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution’s feasibility and functionality
Develop custom solutions and interfaces leveraging the Salesforce platform
Lead the technical delivery of Salesforce implementations including development of custom solutions and interfaces, managing technical scope and client expectation, and maintaining system integrity
Create and maintain comprehensive technical documentation including design specifications, deployment guides, and system support guides
Lead and manage end-to-end Salesforce projects
Design and develop customizations using Salesforce.com developer toolkit
Architect, design, and develop custom applications on the Salesforce platform using Apex programming
Establish and maintain user roles, profiles, security settings, access levels, and sharing rules
Perform data migration and maintain data quality using standard Salesforce data tools

Software Development Manager, Amazon Connect

As part of the AWS Applied AI Solutions organization, we have a vision to provid...

Location

United States , New York

Salary:

203400.00 - 275200.00 USD / Year

Amazon Pforzheim GmbH

Expiration Date

Until further notice

Requirements

3+ years of engineering team management experience
7+ years of working directly within engineering teams experience
3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
8+ years of leading the definition and development of multi tier web services experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams

Job Responsibility

Help to establish teams to imagine and implement new features, evolve our architecture and scale, work closely with senior technical leaders within the team and across AWS
Coordinate feature development across teams, ensuring new functionality fits into the broader slate of AWS services
Drive a culture that values operational excellence, security, customer focus, and continuous improvement
Guide a diverse, smart, and hardworking team

What we offer

Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

AWS Connect Architect

For one of our international clients, Red Global is seeking an experienced AWS (...

Location

Poland

Salary:

Not provided

RED Commerce - The Global SAP Solutions Provider

Expiration Date

Until further notice

Requirements

Consult Stakeholders in technical design and decision making around integrations architecture
Produce the target state based on AWS Connect (most likely in Bring-Your-Own-Telephony)
Design end-to-end CCaaS architecture using Amazon Connect, Salesforce SCV, Lambda and other core AWS services
Design and implement call routing and handling logic to align with Salesforce SCV routing
Design and Implement security best practices within Amazon Connect to protect customer data and ensure compliance with regulations
Hands-on experience with Amazon Connect, Amazon Lex, AWS CLI, Kinesis, S3, RDS and other core AWS services
Strong communication and cross-functional leadership skills

Senior Amazon Web Services (AWS) Architect

The Senior AWS Architect will lead the design, governance, and optimization of e...

Location

United States , Austin

Salary:

104000.00 - 154000.00 USD / Year ▼

NTT DATA

Expiration Date

Until further notice

Requirements

Must be a US citizen or Green card holder to proceed with applying
Security & Compliance Requirements:Please know, an FBI CJIS Background check is administered every 12 months
Commitment to complete CJIS security awareness training, adhere to personnel screening protocols, and follow strict access controls for systems potentially involving Criminal Justice Information (CJI)
Ability to obtain and maintain required security clearances, attestations, or role-based access privileges under the DIR PCM contract and CJIS Security Policy
No disqualifying criminal history as defined by FBI CJIS standards (final determination by authorized agency)
This position aligns with supporting a 24*7 operations production support model
8+ years of professional experience in cloud architecture and engineering, with at least 5+ years focused on Amazon Web Services (AWS) in large-scale enterprise or production environments
Demonstrated success designing secure, compliant AWS architectures for regulated sectors (government, public safety, criminal justice, healthcare, finance) subject to CJIS, FedRAMP or equivalent standards
Expert-level knowledge across AWS Well-Architected Framework pillars: Operational Excellence, Security, Reliability, Performance Efficiency, Cost Optimization, and Sustainability
Deep hands-on expertise with core AWS services: Compute (EC2, ECS/EKS, Lambda), Networking (VPC, Transit Gateway, Direct Connect), Storage & Databases (S3, EBS, RDS/Aurora, DynamoDB), Security & Identity (IAM, Organizations, KMS, Secrets Manager), Management & Governance (Control Tower, Config, CloudTrail), and Observability (CloudWatch, X-Ray, OpenSearch)

Job Responsibility

Lead, mentor, and develop a team of cloud engineers and administrators
Allocate resources, manage schedules, and ensure adherence to SLAs and KPIs
Conduct regular team meetings, performance reviews, and training sessions
Provide oversight for the daily operations, incident management, change management, and problem resolution across customer cloud environments (AWS, Azure, GCP, OCI)
Supervise deployment, maintenance, and optimization of cloud infrastructure following best practices and security standards
Ensure monitoring, backup, patching, and disaster recovery configurations are properly implemented
Conduct root cause analyses for critical incidents and drive corrective/preventive actions
Act as escalation point for customers during incidents or critical issues
Participate in client meetings, provide technical guidance, and support cloud solution discussions
Prepare and present operational reports, incident summaries, and optimization recommendations

What we offer

medical, dental, and vision insurance
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

AI Business Solutions Architect (CSA)

The role requires technical depth across Microsoft AI solutions, understanding o...

Location

United Kingdom , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND Proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Proven experience working in a customer-facing role (e.g., internal and/or external)
Proven experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, security certifications)

Job Responsibility

Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value
Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal
Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale
Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization
Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey
Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution
Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to International Customer Success Unit (iCSU) priorities and corporate initiatives

Fulltime

Salesforce Revenue Cloud Architect

We are looking for a Salesforce Revenue Cloud Architect to support complex quote...

Location

United States , Cincinnati

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience working in a Salesforce Architect capacity
Hands-on involvement in at least 3 Salesforce Revenue Cloud deployments
Salesforce Revenue Cloud Consultant certification is required
Proven experience collaborating with offshore delivery teams and Salesforce services teams
Knowledge of integrating Salesforce solutions with third-party platforms is strongly preferred
Experience supporting Salesforce Revenue Cloud migration efforts is a significant advantage
Familiarity with cloud and infrastructure technologies such as AWS, Amazon EC2, Auto Scaling, and Ansible is beneficial

Job Responsibility

Define end-to-end architecture for Salesforce Revenue Cloud solutions, ensuring scalable design and alignment with business and technical objectives
Lead the planning and execution of Revenue Cloud implementations, drawing on experience from multiple full-cycle deployment engagements
Partner with offshore team members and Salesforce Services to coordinate delivery, resolve issues, and maintain project momentum
Translate business needs into well-structured solution designs, technical recommendations, and implementation roadmaps
Oversee integration approaches between Salesforce Revenue Cloud and external platforms when cross-system connectivity is required
Provide architectural guidance for migration-related activities within Revenue Cloud environments, including risk evaluation and transition planning
Support design reviews, troubleshooting efforts, and overall solution quality throughout the project lifecycle

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Enterprise Cloud Architect

Demonstrated ability to design, configure, and manage network infrastructure wit...

Location

United States , Downey

Salary:

Not provided

Dash Technologies

Expiration Date

Until further notice

Requirements

configure
Access Control
Azure Load Balancer
multi-region or multi-cloud architectures
Demonstrated ability to design and manage network infrastructure within both Amazon Web Service (AWS) and Azure cloud environments
Expertise in designing and implementing highly available, fault-tolerant cloud network architectures
multi-region and multi-Availability Zone deployments
resiliency patterns
automated failover solutions
Hands-on experience implementing hybrid cloud connectivity using Amazon Web Service (AWS) Transit Gateway and Azure ExpressRoute

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Amazon Connect Architect

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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