Amazon Connect Architect Job at ELEKS

Lead Developer – Amazon Connect

We are seeking a Lead Developer (Amazon Connect) to design and deliver cloud-bas...

Location

India

Salary:

Not provided

NorthBay

Expiration Date

Until further notice

Requirements

8+ years of total IT experience with a strong development background
3+ years of experience working on Amazon Connect implementations
Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway)
Strong understanding of telephony concepts, call routing, and SIP protocols
Experience integrating contact center systems with CRM or ERP solutions

Job Responsibility

Architect and implement Amazon Connect solutions for call center operations
Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda
Collaborate with global teams to build, test, and deploy production-ready contact center applications
Leverage AWS native services for scalability, security, and performance optimization
Lead technical discussions, provide code reviews, and ensure best practices across development cycles

Fulltime

Lead Developer – Amazon Connect

We are looking for a Lead Developer (Amazon Connect) who is hands-on and experie...

Location

United Arab Emirates , Dubai

Salary:

Not provided

NorthBay

Expiration Date

Until further notice

Requirements

8+ years of total software development experience
3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations)
Proven experience in delivering enterprise-grade call center or customer engagement platforms
Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation)
Experience in IVR development, telephony, SIP, and call routing
Strong analytical, communication, and leadership skills

Job Responsibility

Lead the end-to-end design and development of Amazon Connect-based contact center solutions
Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems
Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities
Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals
Ensure scalability, reliability, and compliance with security and performance best practices
Mentor junior engineers and ensure technical excellence across project teams

Fulltime

Lead Developer – Amazon Connect

We are looking for a Lead Developer (Amazon Connect) who is hands-on and experie...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

NorthBay

Expiration Date

Until further notice

Requirements

8+ years of total software development experience
3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations)
Proven experience in delivering enterprise-grade call center or customer engagement platforms
Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation)
Experience in IVR development, telephony, SIP, and call routing
Strong analytical, communication, and leadership skills

Job Responsibility

Lead the end-to-end design and development of Amazon Connect-based contact center solutions
Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems
Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities
Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals
Ensure scalability, reliability, and compliance with security and performance best practices
Mentor junior engineers and ensure technical excellence across project teams

Fulltime

AWS Connect Architect

For one of our international clients, Red Global is seeking an experienced AWS (...

Location

Poland

Salary:

Not provided

RED Commerce - The Global SAP Solutions Provider

Expiration Date

Until further notice

Requirements

Consult Stakeholders in technical design and decision making around integrations architecture
Produce the target state based on AWS Connect (most likely in Bring-Your-Own-Telephony)
Design end-to-end CCaaS architecture using Amazon Connect, Salesforce SCV, Lambda and other core AWS services
Design and implement call routing and handling logic to align with Salesforce SCV routing
Design and Implement security best practices within Amazon Connect to protect customer data and ensure compliance with regulations
Hands-on experience with Amazon Connect, Amazon Lex, AWS CLI, Kinesis, S3, RDS and other core AWS services
Strong communication and cross-functional leadership skills

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

The Amazon Web Services Professional Services (ProServe) team is seeking a skill...

Location

United States , Multiple locations (Boston;Jersey City;Seattle;Arlington;Atlanta;Tempe;Mountain View;Dallas)

Salary:

153600.00 - 239000.00 USD / Year

Amazon

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, engineering, mathematics or equivalent
5+ years of experience in cloud architecture and implementation
5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Job Responsibility

Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
Providing technical guidance and troubleshooting support throughout project delivery
Collaborating with stakeholders to gather requirements and propose effective migration strategies
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

What we offer

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave
sign-on payments
restricted stock units (RSUs)

Fulltime

Solutions Architect

Are you a Solution Architect with a passion for designing intelligent, scalable ...

Location

United Kingdom

Salary:

100000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience with hands on designing end-to-end digital solutions that deliver measurable CX and operational outcomes with Zendesk and Amazon Connect
Strong hands-on experience with CX and Contact Centre technologies
Experience with partners such as Zendesk, Stylo, Cloudset, Unbabel, agnoStack, Twilio and/or Amazon Connect is highly valued
Demonstrated ability to translate complex business requirements into robust, future-proof technical architectures in Zendesk
Strong consultative selling capability — able to engage Clients, challenge constructively, and design solutions that deliver real value
Experience scoping, leading, and executing solution and product demonstrations
Excellent relationship-building skills, from operational teams through to senior and C-suite stakeholders
Confident communicator, able to present complex architectures clearly through diagrams, documentation, and executive-level presentations
Strong understanding of Customer Experience strategy, CX technologies in particular Zendesk & Amazon Connect, and how digital solutions operate within broader business systems
Outstanding problem-solving skills, with the ability to align business outcomes to technical solutions

Job Responsibility

Own the end-to-end solution architecture for digital and blended customer contact solutions
Lead and/or support client discovery workshops, mapping customer journeys, processes, data flows, and operational constraints
Translate business challenges into clear architectural designs and solution blueprints, spanning people, process, and technology
Contribute to broader target operating model design, identifying where digital solutions unlock value within BPO and contact centre environments
Act as the Zendesk technical authority within the sales cycle, partnering closely with Account Executives
Shape solution narratives, value propositions, and blended proposals that clearly articulate business and CX outcomes within the Zendesk ecosystem
Scope, design, and deliver compelling product and solution demonstrations aligned to Client needs
Support contract discussions with strong technical, digital, and operational insight
Validate the technical feasibility, cost, and delivery approach of proposed Zendesk solutions
Work closely with Delivery and Operations teams to ensure architectural integrity from design through implementation

Salesforce Senior Developer

The Senior Salesforce Developer role involves designing, coding, and deploying c...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 8-10+ years experience as a Salesforce Developer in Salesforce ecosystem (e.g., Sales Cloud, Service Cloud)
5+ years of experience in Salesforce Service Cloud Voice and Amazon Connect i.e. Salesforce and Amazon Connect ecosystem (application, telephony, routing, AI, and DevOps layers)
Proficient in Apex, Visualforce, and Lightning Web Components
Strong understanding of Salesforce architecture and best practices
Experience with integrating Salesforce with other systems
Experience with Agile development methodologies and tools i.e. Jira
Ability to design and implement complex data models
Excellent problem-solving and analytical skills
Must have Salesforce Certified Platform Developer I and II, Certified Sales Cloud and Service Cloud and/or Architect certifications

Job Responsibility

Design, Coding/Programming , develop, test and deploy custom applications using Salesforce
Extend Salesforce capabilities to support various business functions, including custom applications and integrations
Management of user roles, permissions, profiles, flows, validation rules, and declarative automation
Leverage of Salesforce AI tools to automate administrative workflows and improve operational efficiency
Work closely with cross-functional teams to understand requirements and implement solutions
Document technical specifications and maintain updated system documentation
Collaborate with cross-functional teams to identify and prioritize business requirements and ensure successful implementation of Salesforce solutions
Provide technical leadership and mentorship to junior developers
Contribute to the development of best practices for Salesforce development
Experience in Databricks

Fulltime

Delivery Consultant - Connect and Lex

The Amazon Web Services Professional Services (ProServe) team is seeking a skill...

Location

United States , Austin

Salary:

131300.00 - 177600.00 USD / Year

Amazon Pforzheim GmbH

Expiration Date

Until further notice

Requirements

Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
2+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
2+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Job Responsibility

Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
Providing technical guidance and troubleshooting support throughout project delivery
Collaborating with stakeholders to gather requirements and propose effective migration strategies
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

What we offer

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave
sign-on payments
restricted stock units (RSUs)

Select Country

Amazon Connect Architect

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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