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Am / m - customer care (property - vacant possession)

https://www.randstad.com Logo

Randstad

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Location:
Malaysia , Kuala Lumpur

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

6500.00 - 12000.00 MYR / Month

Job Description:

Manage customer relations, handle project handovers, oversee defect management, provide excellent customer service, supervise contractors, report on project status, conduct inspections.

Job Responsibility:

  • Manage customer relations: Develop and improve policies and standard operating procedures (SOPs)
  • Handle project handovers: Plan and execute the delivery of vacant possession to customers, ensuring all documentation is ready and compliant
  • Oversee defect management: Monitor and resolve all identified defects, from validation to final completion
  • Provide excellent customer service: Develop and implement strategies to increase customer satisfaction
  • Supervise contractors: Coordinate contractor schedules and provide performance feedback
  • Report on project status: Prepare regular reports on defect rectification and other project updates
  • Conduct inspections: Lead pre-delivery and readiness inspections to ensure quality

Requirements:

  • Diploma or Bachelor's Degree in Real Estate, Property Management, Marketing, Business, or a related field
  • Minimum of 5 years of customer service experience with a property developer
  • Willingness to travel
  • Strong communication and leadership skills
  • Can work 6 days a week
What we offer:
  • Financially stable company
  • Positive work environment with a supportive and trusting management team
  • Generously reward good performance
  • Strong emphasis on the personal and professional growth of its employees

Additional Information:

Job Posted:
December 25, 2025

Expiration:
January 15, 2026

Job Link Share:

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