AM Houseperson

• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

• Respond promptly to requests from guests and other departments
• Identify and report preventative or other maintenance issues in public areas or guest rooms
• Post caution signs
• Contact other departments directly for urgent repairs
• Deliver guest requests and set up furniture items in guest rooms as requested
• Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts
• Clean, maintain, and store cleaning equipment
• Follow all company and safety and security policies and procedures
• Report any maintenance problems, safety hazards, accidents, or injuries
• Complete safety training and certifications
• Properly store flammable materials
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Support team to reach common goals
• Ensure adherence to quality expectations and standards
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
• Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move through narrow, confined, or elevated spaces
• Move up and down a ladder
• Stand, sit, kneel, or walk for an extended period across an entire work shift
• Perform other reasonable job duties as requested by Supervisors

Chance to be proud of the work you do and who you work with