Alterations Training Specialist Job at David's Bridal (King of Prussia)

Job Description

The Alterations Training Specialist supports the design, development, and delivery of technical and service-focused training programs that strengthen quality, consistency, and efficiency across David’s Bridal’s Alterations business. This role plays a critical part in elevating technical mastery, onboarding excellence, and customer experience by equipping field teams with the skills, tools, and confidence needed to deliver best-in-class alterations services. The ideal candidate brings deep technical alterations expertise, strong facilitation skills, and a passion for developing field talent through hands-on, practical training.

Job Responsibility

Deliver on-site and virtual training for new and existing Alterations leaders and field team members, with a strong focus on technical skills, processes, and customer service
Design, update, and manage centralized alterations training programs, including multimedia learning materials such as videos, guides, and technical instructions
Partner with Learning & Development to ensure training content is clear, accessible, and aligned with evolving garment designs and alterations techniques
Develop and support 90‑day onboarding training plans for new alterations team members and leaders, including progress tracking and performance feedback
Develop training content that improves productivity, efficiency, consistency, and accuracy across fitting rooms and workroom practices while maintaining garment integrity and design intent
Analyze key performance indicators (KPIs) to identify skill gaps, trends, and opportunities for targeted training support
Conduct field visits, including unannounced visits when needed, to assess execution, reinforce standards, and provide hands-on coaching
Partner with Customer Service teams to ensure field teams are well-trained on alterations policies, service recovery, and customer communication
Support ongoing improvement of customer experience by reviewing feedback, identifying root causes, and reinforcing solutions through training
Coach teams on proactive issue resolution and confident decision-making to elevate service outcomes and customer satisfaction
Create and maintain a centralized alterations training library, ensuring all materials are current, easy to access, and relevant to field needs
Collaborate cross-functionally with internal partners to ensure training initiatives align with business priorities and operational standards
Serve as a subject matter expert for alterations best practices, tools, and techniques

Requirements

Bachelor's degree preferred or equivalent professional experience
Demonstrated technical expertise in garment alterations, dress construction, and fitting
Experience delivering training, coaching, or mentoring in a retail, production, or service-based environment
Strong communication and facilitation skills, with the ability to adapt training for diverse learner audiences
Ability to travel as needed to support field training initiatives

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Alterations Training Specialist

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