Alterations specialist

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
• Use all systems to manage the customer flow to deliver five-star customer experience
• Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers
• Responsible for providing an exceptional service experience to multiple customers at one time
• Proactively address customer concerns with confidence
• Communicate how alterations can play an important role in perfecting the dress for her event
• Assists stylists in closing sales by consulting with customers regarding gown fit and customization
• Maintain store-standards to support a flawless shopping experience
• Maintain a high standard of dress that complies with the Dress Code Policy
• Greets and escorts all alterations customers to and from alterations appointments
• Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
• Responds promptly to all customer questions by providing product and service information
• Builds long-term relationships with customers to meet and exceed customer satisfaction and loyalty
• Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise
• Ensure that alteration pricing is at company standards
• Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards
• Resolve customer service issues in a swift and effective manner that complies with company guidelines
• Supports all cash wrap behaviors and processes transactions with accuracy
• Maintain the alterations room so that it is consistently clean and well-organized
• Performs duties and tasks as assigned by store management

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment
• Prior sewing experience required, preferably in bridal and/or special occasion production environment
• Prior experience with computerized POS (Point of Sale) system is a plus

Prior experience with computerized POS (Point of Sale) system is a plus

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT
• Competitive hourly pay rates & team bonus
• Get Paid Early
• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance