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Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.
Job Responsibility:
Complete all fittings and alterations to the high standards of David’s Bridal
Welcome all customers with genuine, and friendly enthusiasm
Use all systems to manage the customer flow to deliver five-star customer experience
Maintain all service levels
Provide an exceptional service experience to multiple customers at one time
Proactively address customer concerns
Communicate how alterations can play an important role in perfecting the dress
Assist stylists in closing sales by consulting with customers regarding gown fit and customization
Maintain store-standards
Greet and escort all alterations customers to and from alterations appointments
Maintain quality control guidelines and inspect all garments altered/steamed/pressed
Respond promptly to all customer questions
Build long-term relationships with customers
Maintain inventory management
Ensure that alteration pricing is at company standards
Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments
Resolve customer service issues
Support all cash wrap behaviors and process transactions
Maintain the alterations room so that it is consistently clean and well-organized
Perform duties and tasks as assigned by store management
Requirements:
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment
Prior sewing experience required, preferably in bridal and/or special occasion production environment
Prior experience with computerized POS (Point of Sale) system is a plus
Nice to have:
Prior sewing experience preferably in bridal and/or special occasion production environment
Prior experience with computerized POS (Point of Sale) system
What we offer:
Minimal weekday hours required (join for weekends only!)
Generous Team Member discount
$400 bonus for every referral hired with NO LIMIT
Competitive hourly pay rates & team bonus
Get Paid Early
Team Bonus
Dayforce Wallet – Get Paid Early!
Generous Team Member Discount After First Pay Period
Vision Care
Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury