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The Alterations Manager leads all activities for the alterations room and reports to the Store Manager. The Alterations Manager assists the Store Manager in recruiting and interviewing Alterations Specialists, all levels and Alterations CSRs. S/he trains, coaches and motivates Alterations associates to provide superior customer service, make sales plan and achieve Hall of Fame status. S/he is a key holder and may periodically be responsible for opening the store and performing related responsibilities. S/he is a key member of the store management team and is a role model for store team members in demonstrating the values and qualities that characterize the David’s Bridal brand.
Job Responsibility:
Leads and models a customer first culture across all roles
Holds the team accountable through assigning shifts, activities, reviewing results and providing feedback
Monitors individual team members performance and develops action plans for improvement
Provides ongoing coaching and training to enhance individual selling skills, behaviors and processes
Coaches the team on how to achieve all set goals
Drives customer loyalty by making clientele calls to maximize appointments
Resolves all customer issues and partners with Store Manager, Regional Director or Contact Center, as needed
Responds promptly to all customer questions providing product and service information
Builds relationships to meet or exceed customer satisfaction and loyalty