Alterations Manager Job at David's Bridal (West Palm Beach)

Alterations Manager

David's Bridal

Location:
United States , West Palm Beach

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Alterations Manager leads all activities for the alterations room and reports to the Store Manager. S/he is a key member of the store management team and is a role model for store team members in demonstrating the values and qualities that characterize the David’s Bridal brand.

Job Responsibility:

Leads all activities for the alterations room
Assists the Store Manager in recruiting and interviewing Alterations Specialists and Alterations CSRs
Trains, coaches and motivates Alterations associates to provide superior customer service
Is a key holder and may periodically be responsible for opening the store
Leads and models a customer first culture across all roles
Holds the team accountable through assigning shifts, activities, reviewing results and providing feedback
Monitors individual team members performance and develops action plans for improvement
Provides ongoing coaching and training to enhance individual selling skills, behaviors and processes
Coaches the team on how to achieve all set goals
Drives customer loyalty by making clientele calls to maximize appointments
Resolves all customer issues and partners with Store Manager, Regional Director or Contact Center, as needed
Responds promptly to all customer questions providing product and service information
Builds relationships to meet or exceed customer satisfaction and loyalty
Speaks to every customer before they leave to validate their experience, resolving any issues
Creates a climate in which team members want to do their best
Is dedicated to meeting the expectations and requirements of internal and external customers
Maintains store standards to support a flawless shopping experience
Maintains a high level for the dress code standards
Executes sales plans consistently in partnership with the Store Manager through key metrics
Floor Manager during peak sales times to offer fit and alterations consultations
Communicating daily sales goals to all Alterations team members
Assists Store Manager in recruiting, interviewing and hiring Alterations associates
Trains Alterations Specialists in fitting and sewing techniques, building talent internally
Ensures ongoing product education for all Alterations team members
Supports an environment focused on training, retention, reward and recognition
Assists the Store Manager in educating stylists regarding gown/dress silhouette, garment fit, steaming, pressing and spot cleaning
Monitors inventory management, special orders, mark out of stock, repairs, and ensuring first quality standards for all merchandise
Executes, monitors and assesses the five stages of training for all team members
Ensures performance management strategy is implemented and consistent at all levels
Handles all employee relations issues and partners with Store Manager, as necessary, to determine action plans and performance management strategy
Performs special projects and other duties as assigned

Requirements:

One-year prior management experience
Prior sewing experience required, preferably in a bridal and/or special occasion production environment
Prior experience with computerized POS system and ability to use one

What we offer:

Generous Team Member Discount After First Pay Period
Dayforce Wallet – Get Paid Early!
Health/Dental/Vision Insurance
401K Program
Paid Vacation, Sick Days & Holidays
Pet Benefits

Additional Information:

Job Posted:
January 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

Alterations Manager

David's Bridal

Location:
United States , West Palm Beach

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 01, 2026

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Alterations Manager

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Location:United States , West Palm Beach

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Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 01, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:
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