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Alterations Manager

United States, West Palm Beach · Job Posted March 04, 2026
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Job Description

The Alterations Manager leads all activities for the alterations room and reports to the Store Manager. The Alterations Manager assists the Store Manager in recruiting and interviewing Alterations Specialists, all levels and Alterations CSRs. S/he trains, coaches and motivates Alterations associates to provide superior customer service, make sales plan and achieve Hall of Fame status. S/he is a key holder and may periodically be responsible for opening the store and performing related responsibilities. S/he is a key member of the store management team and is a role model for store team members in demonstrating the values and qualities that characterize the David’s Bridal brand.

Job Responsibility

  • Leads and models a customer first culture across all roles
  • Holds the team accountable through assigning shifts, activities, reviewing results and providing feedback
  • Monitors individual team members performance and develops action plans for improvement
  • Provides ongoing coaching and training to enhance individual selling skills, behaviors and processes
  • Coaches the team on how to achieve all set goals
  • Drives customer loyalty by making clientele calls to maximize appointments
  • Resolves all customer issues
  • Responds promptly to all customer questions providing product and service information
  • Builds relationships to meet or exceed customer satisfaction and loyalty
  • Speaks to every customer before they leave to validate their experience
  • Creates a climate in which team members want to do their best
  • Is dedicated to meeting the expectations and requirements of internal and external customers
  • Maintains store standards to support a flawless shopping experience
  • Maintains a high level for the dress code standards
  • Executes sales plans consistently in partnership with the Store Manager through key metrics
  • Floor Manager during peak sales times to offer fit and alterations consultations
  • Communicating daily sales goals to all Alterations team members
  • Assists Store Manager in recruiting, interviewing and hiring Alterations associates
  • Trains Alterations Specialists in fitting and sewing techniques
  • Ensures ongoing product education for all Alterations team members
  • Supports an environment focused on training, retention, reward and recognition
  • Assists the Store Manager in educating stylists regarding gown/dress silhouette, garment fit, steaming, pressing and spot cleaning
  • Monitors inventory management, special orders, mark out of stock, repairs, and ensuring first quality standards for all merchandise
  • Executes, monitors and assesses the five stages of training for all team members
  • Ensures performance management strategy is implemented and consistent at all levels
  • Handles all employee relations issues and partners with Store Manager
  • Performs special projects and other duties as assigned

Requirements

  • One-year prior management experience
  • Prior sewing experience required, preferably in a bridal and/or special occasion production environment
  • Prior experience with computerized POS system and ability to use one

What we offer

  • Generous Team Member Discount After First Pay Period
  • Dayforce Wallet – Get Paid Early!
  • Health/Dental/Vision Insurance
  • 401K Program
  • Paid Vacation, Sick Days & Holidays
  • Pet Benefits
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