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The Alterations Manager leads all activities for the alterations room and reports to the Store Manager. S/he is a key member of the store management team and is a role model for store team members in demonstrating the values and qualities that characterize the David’s Bridal brand.
Job Responsibility:
Leads all activities for the alterations room
Assists in recruiting and interviewing Alterations Specialists and CSRs
Trains, coaches and motivates Alterations associates
Provides superior customer service
Achieves sales plan
Acts as a key holder
Opens the store periodically
Leads and models a customer first culture
Assigns shifts and activities
Monitors team performance
Provides coaching and development
Drives customer loyalty
Resolves customer issues
Maintains store standards
Executes sales plans
Acts as Floor Manager during peak sales times
Communicates daily sales goals
Trains Alterations Specialists in fitting and sewing
Ensures product education
Supports training and retention
Educates stylists regarding gown/dress silhouette
Monitors inventory management
Executes five stages of training
Implements performance management
Handles employee relations issues
Performs special projects
Requirements:
One-year prior management experience
Prior sewing experience required, preferably in a bridal and/or special occasion production environment
Prior experience with computerized POS system and ability to use one
What we offer:
Generous Team Member Discount After First Pay Period