Alterations customer service representative

• Welcome and service customers
• Make appointments
• Answer phones
• Press garments
• Ensure items are ready for pickups
• Use all systems to manage customer flow
• Meet all service vows including Prepare, Welcome, Meet Needs & Be There
• Provide exceptional service experience to multiple customers at one time
• Effectively communicate how alterations can play an important role in perfecting the dress
• Promote all alterations services and personalization options
• Maintain store-standards
• Maintain high dress code standards
• Greet and escort all alterations customers to and from alterations for appointments
• Press, steam, and spot clean all merchandise
• Follow quality control guidelines and inspect all garments
• Build long-term relationships
• Support inventory management
• Support all cash wrap behaviors and process transactions
• Maintain a clean and well-organized alterations room

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment
• Prior sewing experience is helpful
• Prior experience with computerized POS (Point of Sale) system

Prior sewing experience

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT
• Competitive hourly pay rates & team bonus
• Get Paid Early
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance