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David's Bridal Logo David's Bridal · Customer Service

Alterations Customer Service Representative

United States, Oklahoma City · Job Posted May 14, 2026
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Job Description

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today! The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.

Job Responsibility

  • Welcoming and servicing customers
  • Making appointments
  • Answering phones
  • Pressing garments
  • Ensuring that items are ready for pickups
  • Using all systems to manage customer flow
  • Meeting all service vows including Prepare, Welcome, Meet Needs & Be There
  • Providing exceptional service experience to multiple customers at one time
  • Proactively addressing customer concerns
  • Effectively communicating how alterations can play a role in perfecting the dress
  • Promoting all alterations services and personalization options
  • Maintaining store-standards
  • Maintaining high dress code standards
  • Greeting and escorting all alterations customers
  • Pressing, steaming, and spot cleaning all merchandise
  • Following quality control guidelines
  • Building long-term relationships
  • Supporting inventory management
  • Supporting all cash wrap behaviors
  • Seeking assistance from the Alterations Manager
  • Maintaining a clean and well-organized alterations room
  • Performing duties and tasks as assigned by store management

Requirements

  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment
  • Prior sewing experience is helpful
  • Prior experience with computerized POS (Point of Sale) system

Nice to have

Prior sewing experience is helpful

What we offer

  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet – Get Paid Early!
  • Referral Incentive Program
  • Generous Dream Maker Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
  • 401K Program
  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance
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  • Provide an exceptional service experience to multiple customers at one time
  • Proactively address customer concerns with confidence
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  • Dayforce Wallet – Get Paid Early!
  • Referral Incentive Program
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  • Prior experience with computerized POS (Point of Sale) system
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  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
  • Use all systems to manage the customer flow to deliver five-star customer experience
  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs
  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service
  • Proactively address customer concerns with confidence
  • Know when to escalate and partner with leadership team
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
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  • Communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
  • Use all systems to manage the customer flow to deliver five-star customer experience
  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers
  • Proactively address customer concerns with confidence
  • Know when to escalate and partner with leadership team
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
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  • Maintain store-standards (clean, organized, promotional readiness, store recovery)
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  • Dayforce Wallet – Get Paid Early!
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  • Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
  • Use all systems to manage the customer flow to deliver five-star customer experience
  • Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs
  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service
  • Proactively address customer concerns with confidence
  • Know when to escalate and partner with leadership team
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
  • Promote all alterations services and personalization options
  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience
  • Maintain high dress code standards as required by the Dress Code policy
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  • 1-2 years prior retail experience in an apparel or specialty store environment
  • Prior sewing experience is helpful
  • Prior experience with computerized POS (Point of Sale) system
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  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
  • Use all systems to manage the customer flow to deliver five-star customer experience
  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs
  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service
  • Proactively address customer concerns with confidence
  • Know when to escalate and partner with leadership team
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
  • Promote all alterations services and personalization options
  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience
  • Maintain high dress code standards as required by the Dress Code policy
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  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment
  • prior sewing experience is helpful
  • prior experience with computerized POS (Point of Sale) system
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  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
  • Use all systems to manage the customer flow to deliver five-star customer experience
  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs
  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service
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  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
  • Promote all alterations services and personalization options
  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience
  • Maintain high dress code standards as required by the Dress Code policy
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The Alterations Customer Service Representative (CSR) is a critical role for the...
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davidsbridal.com Logo
David's Bridal
Expiration Date
Until further notice
Flip Icon
Requirements
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  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment
  • Prior sewing experience is helpful
  • Prior experience with computerized POS (Point of Sale) system
Job Responsibility
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  • Welcoming and servicing customers
  • Making appointments
  • Answering phones
  • Pressing garments
  • Ensuring items are ready for pickups
  • Use all systems to manage customer flow
  • Meet all service vows
  • Proactively address customer concerns
  • Communicate how alterations perfects the dress
  • Promote all alterations services
What we offer
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  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet – Get Paid Early!
  • Referral Incentive Program
  • Generous Dream Maker Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
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  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
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Expiration Date
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Flip Icon
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  • 1-2 years prior retail experience in an apparel or specialty store environment
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  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict
  • Use all systems to manage the customer flow to deliver five-star customer experience
  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs
  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
  • Promote all alterations services and personalization options
  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience
  • Maintain high dress code standards as required by the Dress Code policy
  • Greet and escort all alterations customers to and from alterations for appointments
  • Press, steam, and spot clean all merchandise
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  • Rewarding Environment and Competitive Pay
  • Generous Dream Maker Discount
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  • Fulltime
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