Alterations Customer Service Representative Job at David's Bridal (Oklahoma City)

Alterations Customer Service Representative

David's Bridal

Location:
United States , Oklahoma City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today! The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.

Job Responsibility:

Welcoming and servicing customers
Making appointments
Answering phones
Pressing garments
Ensuring that items are ready for pickups
Using all systems to manage customer flow
Meeting all service vows including Prepare, Welcome, Meet Needs & Be There
Providing exceptional service experience to multiple customers at one time
Proactively addressing customer concerns
Effectively communicating how alterations can play a role in perfecting the dress
Promoting all alterations services and personalization options
Maintaining store-standards
Maintaining high dress code standards
Greeting and escorting all alterations customers
Pressing, steaming, and spot cleaning all merchandise
Following quality control guidelines
Building long-term relationships
Supporting inventory management
Supporting all cash wrap behaviors
Seeking assistance from the Alterations Manager
Maintaining a clean and well-organized alterations room
Performing duties and tasks as assigned by store management

Requirements:

High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment
Prior sewing experience is helpful
Prior experience with computerized POS (Point of Sale) system

Nice to have:

Prior sewing experience is helpful

What we offer:

Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Referral Incentive Program
Generous Dream Maker Discount After First Pay Period
Vision Care
Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance

Additional Information:

Job Posted:
May 14, 2026

Employment Type:

Parttime

Work Type:

On-site work

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