Alterations Customer Service Representative

• Welcome and service customers
• Make appointments
• Answer phones
• Press garments
• Ensure items are ready for pickups
• Manage customer flow using systems
• Meet service vows (Prepare, Welcome, Meet Needs & Be There)
• Provide exceptional service to multiple customers
• Communicate how alterations perfect the dress
• Promote alterations services and personalization options
• Maintain store-standards
• Maintain dress code standards
• Greet and escort alterations customers
• Press, steam, and spot clean merchandise
• Follow quality control guidelines
• Build long-term customer relationships
• Support inventory management
• Process transactions at cash wrap
• Maintain a clean alterations room

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment
• Prior sewing experience is helpful
• Prior experience with computerized POS (Point of Sale) system

Prior sewing experience

• Team Member discount
• $400 bonus for every referral hired
• Team bonus
• Get Paid Early
• Vision Care
• Supplemental Insurances (Critical Illness, Hospital Indemnity and Accidental Injury)
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance