Alterations Customer Service Representative

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
• Use all systems to manage the customer flow to deliver five-star customer experience
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers
• Responsible for providing an exceptional service experience to multiple customers at one time
• Effectively communicate how alterations can play an important role in perfecting the dress
• Promote all alterations services and personalization options
• Maintain store-standards
• Maintain high dress code standards
• Greet and escort all alterations customers to and from alterations for appointments
• Press, steam, and spot clean all merchandise
• Follows quality control guidelines and inspects all garments altered/steamed/pressed
• Build long-term relationships to meet and exceed customer satisfaction and loyalty
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise
• Supports all cash wrap behaviors and processes transactions with accuracy
• Seeks assistance from the Alterations Manager to address customer issues
• Maintains a clean and well-organized alterations room
• Performs duties and tasks as assigned by store management

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment
• Prior sewing experience is helpful
• Prior experience with computerized POS (Point of Sale) system

Prior sewing experience

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT
• Competitive hourly pay rates & team bonus
• Get Paid Early
• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance