This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Bilt is the membership for where you live. What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants. Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once. We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens. This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here. As Alliance Operations Manager, you will be responsible for leading and executing property management strategies across the Bilt Alliance network. You'll play a crucial role in ensuring successful property onboarding, property and resident engagement, and maintaining strong relationships with property management teams. This position combines property management expertise with loyalty program knowledge to drive resident adoption and satisfaction.
Job Responsibility:
Lead the implementation and execution of new property onboarding processes, including managing kick-off calls, pre-launch preparations, and post-launch success monitoring
Develop and maintain comprehensive training programs for property management teams, focusing on Bilt platform utilization and resident engagement strategies
Oversee the property onboarding tracker and ensure smooth integration processes for both large-scale launches and individual property additions
Manage and optimize the training strategy for new property teams, including creation and delivery of training materials
Manage day-to-day operations and relationship development for a portfolio of smaller alliance partnerships, serving as the primary point of contact
Support member services escalations and inquiries for enterprise accounts, collaborating with internal teams to resolve complex resident issues
Lead monthly Q&A sessions with property portfolios
Maintain regular communication with key stakeholders
Act as operational leader for site teams across Property Management Companies, including visiting regional conferences with partners and becoming a face within their teams
Travel regularly to attend industry events, conferences, and conduct in-person partner visits to strengthen relationships and support property teams
Requirements:
3-5 years of professional experience in property management, leasing, or multifamily marketing roles
Strong understanding of property management systems and leasing operations
Technical onboarding experience and experience with CRM systems + property management software
Familiarity with Zendesk or similar customer service platforms
Excellent project management skills with ability to handle multiple property onboarding processes simultaneously
Superior communication and presentation skills, with experience in training and educational content development
Data-driven approach to problem-solving with strong analytical capabilities
Demonstrated ability to build and maintain strong relationships with property management teams
Ability to travel 25-30% of the time for industry events, partner meetings, and on-site support
Nice to have:
Experience with loyalty programs or rewards platforms
Background in multifamily marketing or resident retention programs
Knowledge of property management systems (Yardi, RealPage, etc.)
Previous experience in a training or education role within real estate
Understanding of fintech or real estate technology products
Experience managing partnership accounts or client success roles
Customer service or member support experience
What we offer:
Competitive salary with a meaningful stake in the company via equity and our performance bonus program
Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more