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The Alliance Operations Advisor will play a crucial role in managing the Microsoft alliance, focusing on operational workflows and cross-functional coordination. The Advisor will be responsible for program management support of our partnership with Microsoft (MSFT). The Alliance Operations Support Manager will play a critical role in enabling the success of the Microsoft alliance by providing structured, proactive support across operational workflows supporting our Megadeal wins with Microsoft. This role will focus on managing and facilitating escalation processes, coordinating cross-functional activities, and ensuring that alliance operations run smoothly and efficiently.
Job Responsibility:
Provide white glove support for our Megadeal sales and delivery teams through the full lifecycle of each Megadeal
Monitor and manage the Microsoft alliance escalation process, ensuring timely resolution and clear communication across stakeholders
Coordinate operational workflows and project timelines across alliance teams
Track and report on key operational metrics and deliverables
Support the execution of alliance governance processes, including meeting coordination, documentation, and follow-up
Maintain and update centralized operational content and resources for internal stakeholders
Collaborate with alliance leadership to identify and implement process improvements
Assist in onboarding and enablement of new alliance team members
Serve as a liaison between alliance operations and other internal functions (e.g., compliance, finance, partner investments)
Support ad hoc operational initiatives and special projects as needed
Requirements:
Bachelor's Degree or equivalent in business administration, information technology, or a related field
Extensive experience working independently in a very large, global, matrixed organization
Broad understanding of Hyperscaler services, solutions, and sales plays
Experience working with MSFT &/or partner ecosystems is a plus
Experience in Sales, Delivery, or Operations
Familiarity with principles of project management and use of tools such as Trello
Proven ability to communicate effectively with stakeholders including senior executives, partners, and customers
5+ years of experience in project management, program coordination, or operational support roles
Strong organizational and time management skills
Excellent written and verbal communication abilities
Experience with escalation management or issue tracking processes is a plus
Fluency in English
Spanish is a plus
Systems & Tools: Excel
PowerPoint
PowerBI
Salesforce
SAP
Arriba
Trello (or similar)
Nice to have:
Experience working with MSFT &/or partner ecosystems is a plus
Experience with escalation management or issue tracking processes is a plus