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Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
Job Responsibility:
Supervises daily restaurant operations
Assists with menu planning
Maintains sanitation standards
Assists servers and hosts on the floor during peak meal periods
Manages all day-to-day operations
Reviews staffing levels
Leads, influences, and encourages the team
Identifies developmental needs and coaches others
Ensures compliance with all food & beverage policies, standards, procedures, and laws
Establishes and maintains open, collaborative relationships with employees
Provides exceptional customer service
Handles guest problems and complaints
Obtains guest feedback
Manages service delivery in outlets
Provides guidance and direction to subordinates
Identifies educational needs and develops training
Solicits employee feedback
Analyzes information and solves problems
Oversees the financial aspects of the department including purchasing
Requirements:
High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area