Alarm Call Handler Job at Verisure Services (UK) Limited (Newcastle Upon Tyne)

Alarm Call Handler

Be the first response when it matters most. At Verisure, our Alarm Call Handlers...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

24500.00 - 26500.00 GBP / Year

Verisure Services (UK) Limited

Expiration Date

Until further notice

Requirements

Experience delivering excellent customer service
Clear, confident communication skills
Calm and patient approach, even in high-pressure situations
Strong problem-solving and decision-making ability
Ability to multitask while maintaining accuracy and quality
Comfortable following processes and protocols precisely
Good IT skills and accurate data entry
A team-focused attitude and willingness to support others

Job Responsibility

Responding quickly and accurately to alarm activations
Monitoring alarm signals, reviewing images and assessing incidents
Contacting emergency services (police, ambulance, fire brigade) when required
Making fast, confident decisions while following strict security protocols
Handling inbound customer calls and providing reassurance during incidents
Making outbound calls to keep customers informed
Preventing false alarms by advising customers on system use
Identifying potential technical issues and escalating where needed

What we offer

29 days’ annual leave including bank holidays (pro-rata, rising to 31 with service)
Your birthday off
Performance & attendance bonus (pro-rata)
Private healthcare options (BUPA & MediCash)
PerkBox rewards, discounts and freebies
Discounted gym and health club memberships
Onsite coffee shop and canteen
Employee referral bonuses
Discounted Verisure alarm systems
Cycle to Work Scheme

Parttime

Alarm Call Handler

Be the first response when it matters most. At Verisure, our Alarm Call Handlers...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

24500.00 - 26500.00 GBP / Year

Verisure Services (UK) Limited

Expiration Date

Until further notice

Requirements

Experience delivering excellent customer service
Clear, confident communication skills
Calm and patient approach, even in high-pressure situations
Strong problem-solving and decision-making ability
Ability to multitask while maintaining accuracy and quality
Comfortable following processes and protocols precisely
Good IT skills and accurate data entry
A team-focused attitude and willingness to support others

Job Responsibility

Responding quickly and accurately to alarm activations
Monitoring alarm signals, reviewing images and assessing incidents
Contacting emergency services (police, ambulance, fire brigade) when required
Making fast, confident decisions while following strict security protocols
Handling inbound customer calls and providing reassurance during incidents
Making outbound calls to keep customers informed
Preventing false alarms by advising customers on system use
Identifying potential technical issues and escalating where needed

What we offer

29 days’ annual leave including bank holidays (pro-rata, rising to 31 with service)
Your birthday off
Performance & attendance bonus (pro-rata)
Private healthcare options (BUPA & MediCash)
PerkBox rewards, discounts and freebies
Discounted gym and health club memberships
Onsite coffee shop and canteen
Employee referral bonuses
Discounted Verisure alarm systems
Cycle to Work Scheme

Parttime

Alarm Call Handler

When a customer’s alarm triggers, our specially trained call handlers quickly ta...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

24500.00 - 26500.00 GBP / Year

Verisure Services (UK) Limited

Expiration Date

Until further notice

Requirements

Experience in providing excellent customer service
Excellent communication skills with problem solving attitude
Ability to show patience and consideration towards customers via telephone
Customer oriented, genuinely passionate about customers' security and safety
Ability to multitask effectively whilst keeping a high level of service quality
Proactive and able to follow strict protocols accurately
Accurate data capture and typing skills
Good IT and Microsoft Office skills
A selfless team player

Job Responsibility

Reacting to incidents in a timely manner
Processing Alarms signals received from customer’s premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties
Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
Making quick and accurate choices following strict security protocols
Making outbound calls to communicate what is happening during an incident and to ensure customers’ security
Receiving Inbound calls from customers and handling their requests
Preventing false alarms, explaining how to use the system and detecting technical issues

What we offer

Enjoy your birthday off as a special treat
Satisfy your cravings at our onsite coffee shop and our canteen
Stay active with discounted gym and health club memberships
Access private healthcare with BUPA and MediCash cash plan
Unlock a world of freebies and discounts with PerkBox
Earn cash rewards through our employee referral program
Enjoy discounts on our alarm systems
Contribute to a greener lifestyle with the Cycle to Work Scheme
29 days’ pro rata including bank holidays, increasing to 31 days pro rata after 1 years' service
up to £1,200 performance & attendance bonus

Parttime

Customer Alarm Call Handler

When a customer’s alarm triggers, our specially trained call handlers quickly ta...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

24500.00 - 26500.00 GBP / Year

Verisure Services (UK) Limited

Expiration Date

Until further notice

Requirements

Experience in providing excellent customer service
Excellent communication skills with problem solving attitude
Ability to show patience and consideration towards customers via telephone
Customer oriented, genuinely passionate about customers' security and safety
Ability to multitask effectively whilst keeping a high level of service quality
Proactive and able to follow strict protocols accurately
Accurate data capture and typing skills
Good IT and Microsoft Office skills
A selfless team player

Job Responsibility

Reacting to incidents in a timely manner
Processing Alarms signals received from customer’s premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties
Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
Making quick and accurate choices following strict security protocols
Making outbound calls to communicate what is happening during an incident and to ensure customers’ security
Receiving Inbound calls from customers and handling their requests
Preventing false alarms, explaining how to use the system and detecting technical issues

What we offer

Enjoy your birthday off as a special treat
Satisfy your cravings at our onsite coffee shop and our canteen
Stay active with discounted gym and health club memberships
Access private healthcare with BUPA and MediCash cash plan
Unlock a world of freebies and discounts with PerkBox
Earn cash rewards through our employee referral program
Enjoy discounts on our alarm systems
Contribute to a greener lifestyle with the Cycle to Work Scheme
29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service
up to £1,200 performance & attendance bonus

Fulltime

Alarm Call Handler

When a customer’s alarm triggers, our specially trained call handlers quickly ta...

Location

United Kingdom , Newcastle

Salary:

24500.00 - 26500.00 GBP / Year

Verisure Services (UK) Limited

Expiration Date

Until further notice

Requirements

Experience in providing excellent customer service
Excellent communication skills with problem solving attitude
Ability to show patience and consideration towards customers via telephone
Customer oriented, genuinely passionate about customers' security and safety
Ability to multitask effectively whilst keeping a high level of service quality
Proactive and able to follow strict protocols accurately
Accurate data capture and typing skills
Good IT and Microsoft Office skills
A selfless team player

Job Responsibility

Reacting to incidents in a timely manner
Processing Alarms signals received from customer’s premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties
Making quick and accurate choices following strict security protocols
Making outbound calls to communicate what is happening during an incident and to ensure customers’ security
Receiving Inbound calls from customers and handling their requests
Preventing false alarms, explaining how to use the system and detecting technical issues

What we offer

Night Shift Allowance
Discounted gym and health club memberships
Access private healthcare and MediCash cash plan
PerkBox freebies and discounts
Employee referral program rewards
Discounts on alarm systems
Cycle to Work Scheme
Birthday off

Fulltime

Emergency Call Handler

We are looking for more heroes who make a difference to people's lives on a dail...

Location

United Kingdom , Exeter

Salary:

26780.00 - 28119.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Comfortable working in a high volume contact centre environment
Confident, professional and caring with a patient manner on the telephone
Previous experience of dealing with customers
Experience in using various systems to keep records updated and use of Microsoft packages
Flexible and adaptable to change
comfortable dealing with new technology
The ability to multitask and follow procedures with an inquisitive nature
Able to demonstrate a high level of attention to detail

Job Responsibility

Assessing, controlling and arranging a swift and appropriate resolution to emergency situations by calling loved ones or if necessary, the fire, police or ambulance service
Accurately recording details of calls received using our systems
Swiftly taking action based on the information provided by customers
Guiding customers through the process of installing and testing their new alarm system
Remotely programming alarm equipment installed in a customer’s home
Guiding customers through basic troubleshooting checks on alarm equipment and GPS wearable devices to assess faults, where appropriate pass information through to customer services department
Monitoring automatic signals from alarms and take action to resolve power or battery issues

What we offer

34 days holiday which is inclusive of bank holidays and your birthday off
Opportunity to partake in Shareplan
Life Insurance and Medical Insurance Lite
Wellness Programmes
Volunteering day
Pensions scheme
Long Service Awards, Discount Scheme, On-site Parking and Casual dress
Cycle to Work Scheme
Learning and Development Opportunities
Hybrid Working - You will have the opportunity to apply to work from home on some shifts once you have completed 6-months probation

Fulltime

Emergency Call Handler

We are looking for more heroes who make a difference to people's lives on a dail...

Location

United Kingdom , Chichester

Salary:

16068.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Comfortable working in a high volume contact centre environment
Confident, professional and caring with a patient manner on the telephone
Previous experience of dealing with customers
Experience in using various systems to keep records updated and use of Microsoft packages
Comfortable dealing with new technology
The ability to multitask and follow procedures with an inquisitive nature
Able to demonstrate a high level of attention to detail

Job Responsibility

Assessing, controlling and arranging a swift and appropriate resolution to emergency situations by calling loved ones or if necessary, the fire, police or ambulance service
Accurately recording details of calls received using our systems
Swiftly taking action based on the information provided by customers
Guiding customers through the process of installing and testing their new alarm system
Remotely programming alarm equipment installed in a customer’s home
Guiding customers through basic troubleshooting checks on alarm equipment and GPS wearable devices to assess faults, where appropriate pass information through to customer services department
Monitoring automatic signals from alarms and take action to resolve power or battery issues

What we offer

34 days holiday which is inclusive of bank holidays and your birthday off
Opportunity to partake in Shareplan
Life Insurance and Medical Insurance Lite
Wellness Programmes
Volunteering day
Pensions scheme
Long Service Awards, Discount Scheme, On-site Parking and Casual dress
Cycle to Work Scheme
Learning and Development Opportunities
Additional location allowance of £1,784.64

Parttime

New

Emergency Call Handler

We are looking for more heroes who make a difference to people's lives on a dail...

Location

United Kingdom , Exeter; Ashburton

Salary:

10712.00 - 16919.40 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Comfortable working in a high volume contact centre environment
Confident, professional and caring with a patient manner on the telephone
Previous experience of dealing with customers
Experience in using various systems to keep records updated and use of Microsoft packages
Flexible and adaptable to change
comfortable dealing with new technology
The ability to multitask and follow procedures with an inquisitive nature
Able to demonstrate a high level of attention to detail

Job Responsibility

Assessing, controlling and arranging a swift and appropriate resolution to emergency situations by calling loved ones or if necessary, the fire, police or ambulance service
Accurately recording details of calls received using our systems
Swiftly taking action based on the information provided by customers
Guiding customers through the process of installing and testing their new alarm system
Remotely programming alarm equipment installed in a customer’s home
Guiding customers through basic troubleshooting checks on alarm equipment and GPS wearable devices to assess faults, where appropriate pass information through to customer services department
Monitoring automatic signals from alarms and take action to resolve power or battery issues

What we offer

34 days holiday which is inclusive of bank holidays and your birthday off
Opportunity to partake in Shareplan
Life Insurance and Medical Insurance Lite
Wellness Programmes
Volunteering day
Pensions scheme
Long Service Awards, Discount Scheme, On-site Parking and Casual dress
Cycle to Work Scheme
Learning and Development Opportunities

Parttime

Alarm Call Handler

Verisure Services (UK) Limited

Location:
United Kingdom , Newcastle Upon Tyne

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2026

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Location:United Kingdom , Newcastle Upon Tyne

Category:Customer Service

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 22, 2026

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Contract Type:
Not provided

Job Posted:
March 22, 2026