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Verisure Services (UK) Limited Logo Verisure Services (UK) Limited · Customer Service

Alarm Call Handler

United Kingdom, Newcastle Upon Tyne Employment contract 25500.00 - 26500.00 GBP / Year · Job Posted May 29, 2026
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Job Description

At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customer’s alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response. Based at our Newcastle Centre of Excellence, you’ll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year.

Job Responsibility

  • Responding quickly and accurately to alarm activations
  • Monitoring alarm signals, reviewing images and assessing incidents
  • Contacting emergency services (police, ambulance, fire brigade) when required
  • Making fast, confident decisions while following strict security protocols
  • Handling inbound customer calls and providing reassurance during incidents
  • Making outbound calls to keep customers informed
  • Preventing false alarms by advising customers on system use
  • Identifying potential technical issues and escalating where needed

Requirements

  • Experience delivering excellent customer service
  • Clear, confident communication skills
  • Calm and patient approach, even in high-pressure situations
  • Strong problem-solving and decision-making ability
  • Ability to multitask while maintaining accuracy and quality
  • Comfortable following processes and protocols precisely
  • Good IT skills and accurate data entry
  • A team-focused attitude and willingness to support others

What we offer

  • 29 days’ annual leave including bank holidays (rising to 31 days with service)
  • Your birthday off
  • Performance & attendance bonus
  • Private healthcare options (BUPA & MediCash)
  • PerkBox rewards, discounts and freebies
  • Discounted gym and health club memberships
  • Onsite coffee shop and canteen
  • Employee referral bonuses
  • Discounted Verisure alarm systems
  • Cycle to Work Scheme
  • Ongoing training, development and internal career opportunities
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  • Responding quickly and accurately to alarm activations
  • Monitoring alarm signals, reviewing images and assessing incidents
  • Contacting emergency services (police, ambulance, fire brigade) when required
  • Making fast, confident decisions while following strict security protocols
  • Handling inbound customer calls and providing reassurance during incidents
  • Making outbound calls to keep customers informed
  • Preventing false alarms by advising customers on system use
  • Identifying potential technical issues and escalating where needed
What we offer
What we offer
  • 29 days annual leave including bank holidays (rising to 31 days with service)
  • Your birthday off
  • Performance & attendance bonus
  • Private healthcare options (BUPA & MediCash)
  • PerkBox rewards, discounts and freebies
  • Discounted gym and health club memberships
  • Onsite coffee shop and canteen
  • Employee referral bonuses
  • Discounted Verisure alarm systems
  • Cycle to Work Scheme
  • Fulltime
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Alarm Call Handler

Verisure Services is the leading European provider of professionally monitored s...
Location
Location
United Kingdom , Newcastle Upon Tyne
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Salary:
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Expiration Date
Until further notice
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Requirements
  • Experience in providing excellent customer service
  • Strong communication and problem-solving skills
  • Patience and consideration when assisting customers over the phone
  • Customer-focused mindset and a genuine passion for safety and security
  • Ability to multitask effectively while maintaining high service quality
  • Accuracy in data capture and typing
  • Good IT and Microsoft Office skills
  • Team-oriented and proactive in following protocols
  • All employees must complete a DBS check (provided by Verisure)
  • All employees must be able to successfully obtain an SIA Licence (UK) or Private Security Authority License (IE) – provided by Verisure
Job Responsibility
Job Responsibility
  • React promptly to alarm incidents and customer requests
  • Process alarm signals, review images, and liaise with police, ambulance, fire brigade, or security guards as required
  • Make outbound calls to update customers during incidents
  • Handle inbound customer calls professionally and efficiently
  • Prevent false alarms, explain system use, and identify technical issues
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What we offer
What we offer
  • Birthday off as a special treat
  • Night Shift Allowance
  • Access discounted gym and health club memberships
  • Private healthcare and MediCash cash plan
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  • Employee referral rewards
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Alarm Call Handler

At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring ope...
Location
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United Kingdom , Newcastle upon Tyne
Salary
Salary:
25500.00 - 26500.00 GBP / Year
verisure.co.uk Logo
Verisure Services (UK) Limited
Expiration Date
Until further notice
Flip Icon
Requirements
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  • Experience delivering excellent customer service
  • Clear, confident communication skills
  • Calm and patient approach, even in high-pressure situations
  • Strong problem-solving and decision-making ability
  • Ability to multitask while maintaining accuracy and quality
  • Comfortable following processes and protocols precisely
  • Good IT skills and accurate data entry
  • A team-focused attitude and willingness to support others
Job Responsibility
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  • Responding quickly and accurately to alarm activations
  • Monitoring alarm signals, reviewing images and assessing incidents
  • Contacting emergency services (police, ambulance, fire brigade) when required
  • Making fast, confident decisions while following strict security protocols
  • Handling inbound customer calls and providing reassurance during incidents
  • Making outbound calls to keep customers informed
  • Preventing false alarms by advising customers on system use
  • Identifying potential technical issues and escalating where needed
What we offer
What we offer
  • 29 days' annual leave including bank holidays (rising to 31 days with service)
  • Your birthday off
  • Performance & attendance bonus
  • Private healthcare options (BUPA & MediCash)
  • PerkBox rewards, discounts and freebies
  • Discounted gym and health club memberships
  • Onsite coffee shop and canteen
  • Employee referral bonuses
  • Discounted Verisure alarm systems
  • Cycle to Work Scheme
  • Fulltime
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Be the first response when it matters most. At Verisure, our Alarm Call Handlers...
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Expiration Date
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Requirements
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  • Experience delivering excellent customer service
  • Clear, confident communication skills
  • Calm and patient approach, even in high-pressure situations
  • Strong problem-solving and decision-making ability
  • Ability to multitask while maintaining accuracy and quality
  • Comfortable following processes and protocols precisely
  • Good IT skills and accurate data entry
  • A team-focused attitude and willingness to support others
Job Responsibility
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  • Responding quickly and accurately to alarm activations
  • Monitoring alarm signals, reviewing images and assessing incidents
  • Contacting emergency services (police, ambulance, fire brigade) when required
  • Making fast, confident decisions while following strict security protocols
  • Handling inbound customer calls and providing reassurance during incidents
  • Making outbound calls to keep customers informed
  • Preventing false alarms by advising customers on system use
  • Identifying potential technical issues and escalating where needed
What we offer
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  • 29 days annual leave including bank holidays (rising to 31 days with service)
  • Birthday off
  • Performance & attendance bonus
  • Private healthcare options (BUPA & MediCash)
  • PerkBox rewards, discounts and freebies
  • Discounted gym and health club memberships
  • Onsite coffee shop and canteen
  • Employee referral bonuses
  • Discounted Verisure alarm systems
  • Cycle to Work Scheme
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Arrow Right

Alarm Call Handler

Be the first response when it matters most. At Verisure, our Alarm Call Handlers...
Location
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United Kingdom , Newcastle Upon Tyne
Salary
Salary:
24500.00 - 26500.00 GBP / Year
verisure.co.uk Logo
Verisure Services (UK) Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience delivering excellent customer service
  • Clear, confident communication skills
  • Calm and patient approach, even in high-pressure situations
  • Strong problem-solving and decision-making ability
  • Ability to multitask while maintaining accuracy and quality
  • Comfortable following processes and protocols precisely
  • Good IT skills and accurate data entry
  • A team-focused attitude and willingness to support others
Job Responsibility
Job Responsibility
  • Responding quickly and accurately to alarm activations
  • Monitoring alarm signals, reviewing images and assessing incidents
  • Contacting emergency services (police, ambulance, fire brigade) when required
  • Making fast, confident decisions while following strict security protocols
  • Handling inbound customer calls and providing reassurance during incidents
  • Making outbound calls to keep customers informed
  • Preventing false alarms by advising customers on system use
  • Identifying potential technical issues and escalating where needed
What we offer
What we offer
  • 29 days’ annual leave including bank holidays (pro-rata, rising to 31 with service)
  • Your birthday off
  • Performance & attendance bonus (pro-rata)
  • Private healthcare options (BUPA & MediCash)
  • PerkBox rewards, discounts and freebies
  • Discounted gym and health club memberships
  • Onsite coffee shop and canteen
  • Employee referral bonuses
  • Discounted Verisure alarm systems
  • Cycle to Work Scheme
  • Parttime
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Arrow Right

Alarm Call Handler

Be the first response when it matters most. At Verisure, our Alarm Call Handlers...
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verisure.co.uk Logo
Verisure Services (UK) Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience delivering excellent customer service
  • Clear, confident communication skills
  • Calm and patient approach, even in high-pressure situations
  • Strong problem-solving and decision-making ability
  • Ability to multitask while maintaining accuracy and quality
  • Comfortable following processes and protocols precisely
  • Good IT skills and accurate data entry
  • A team-focused attitude and willingness to support others
Job Responsibility
Job Responsibility
  • Responding quickly and accurately to alarm activations
  • Monitoring alarm signals, reviewing images and assessing incidents
  • Contacting emergency services (police, ambulance, fire brigade) when required
  • Making fast, confident decisions while following strict security protocols
  • Handling inbound customer calls and providing reassurance during incidents
  • Making outbound calls to keep customers informed
  • Preventing false alarms by advising customers on system use
  • Identifying potential technical issues and escalating where needed
What we offer
What we offer
  • 29 days’ annual leave including bank holidays (pro-rata, rising to 31 with service)
  • Your birthday off
  • Performance & attendance bonus (pro-rata)
  • Private healthcare options (BUPA & MediCash)
  • PerkBox rewards, discounts and freebies
  • Discounted gym and health club memberships
  • Onsite coffee shop and canteen
  • Employee referral bonuses
  • Discounted Verisure alarm systems
  • Cycle to Work Scheme
  • Parttime
Read More
Arrow Right

Alarm Call Handler

When a customer’s alarm triggers, our specially trained call handlers quickly ta...
Location
Location
United Kingdom , Newcastle Upon Tyne
Salary
Salary:
24500.00 - 26500.00 GBP / Year
verisure.co.uk Logo
Verisure Services (UK) Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in providing excellent customer service
  • Excellent communication skills with problem solving attitude
  • Ability to show patience and consideration towards customers via telephone
  • Customer oriented, genuinely passionate about customers' security and safety
  • Ability to multitask effectively whilst keeping a high level of service quality
  • Proactive and able to follow strict protocols accurately
  • Accurate data capture and typing skills
  • Good IT and Microsoft Office skills
  • A selfless team player
Job Responsibility
Job Responsibility
  • Reacting to incidents in a timely manner
  • Processing Alarms signals received from customer’s premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties
  • Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
  • Making quick and accurate choices following strict security protocols
  • Making outbound calls to communicate what is happening during an incident and to ensure customers’ security
  • Receiving Inbound calls from customers and handling their requests
  • Preventing false alarms, explaining how to use the system and detecting technical issues
What we offer
What we offer
  • Enjoy your birthday off as a special treat
  • Satisfy your cravings at our onsite coffee shop and our canteen
  • Stay active with discounted gym and health club memberships
  • Access private healthcare with BUPA and MediCash cash plan
  • Unlock a world of freebies and discounts with PerkBox
  • Earn cash rewards through our employee referral program
  • Enjoy discounts on our alarm systems
  • Contribute to a greener lifestyle with the Cycle to Work Scheme
  • 29 days’ pro rata including bank holidays, increasing to 31 days pro rata after 1 years' service
  • up to £1,200 performance & attendance bonus
  • Parttime
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Customer Alarm Call Handler

When a customer’s alarm triggers, our specially trained call handlers quickly ta...
Location
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United Kingdom , Newcastle Upon Tyne
Salary
Salary:
24500.00 - 26500.00 GBP / Year
verisure.co.uk Logo
Verisure Services (UK) Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in providing excellent customer service
  • Excellent communication skills with problem solving attitude
  • Ability to show patience and consideration towards customers via telephone
  • Customer oriented, genuinely passionate about customers' security and safety
  • Ability to multitask effectively whilst keeping a high level of service quality
  • Proactive and able to follow strict protocols accurately
  • Accurate data capture and typing skills
  • Good IT and Microsoft Office skills
  • A selfless team player
Job Responsibility
Job Responsibility
  • Reacting to incidents in a timely manner
  • Processing Alarms signals received from customer’s premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties
  • Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
  • Making quick and accurate choices following strict security protocols
  • Making outbound calls to communicate what is happening during an incident and to ensure customers’ security
  • Receiving Inbound calls from customers and handling their requests
  • Preventing false alarms, explaining how to use the system and detecting technical issues
What we offer
What we offer
  • Enjoy your birthday off as a special treat
  • Satisfy your cravings at our onsite coffee shop and our canteen
  • Stay active with discounted gym and health club memberships
  • Access private healthcare with BUPA and MediCash cash plan
  • Unlock a world of freebies and discounts with PerkBox
  • Earn cash rewards through our employee referral program
  • Enjoy discounts on our alarm systems
  • Contribute to a greener lifestyle with the Cycle to Work Scheme
  • 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service
  • up to £1,200 performance & attendance bonus
  • Fulltime
Read More
Arrow Right