Alarm Call Handler Job at Verisure Services (UK) Limited (Newcastle)

New

Customer Alarm Call Handler

When a customer’s alarm triggers, our specially trained call handlers quickly ta...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

24500.00 - 26500.00 GBP / Year

Verisure Services (UK) Limited

Expiration Date

Until further notice

Requirements

Experience in providing excellent customer service
Excellent communication skills with problem solving attitude
Ability to show patience and consideration towards customers via telephone
Customer oriented, genuinely passionate about customers' security and safety
Ability to multitask effectively whilst keeping a high level of service quality
Proactive and able to follow strict protocols accurately
Accurate data capture and typing skills
Good IT and Microsoft Office skills
A selfless team player

Job Responsibility

Reacting to incidents in a timely manner
Processing Alarms signals received from customer’s premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties
Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
Making quick and accurate choices following strict security protocols
Making outbound calls to communicate what is happening during an incident and to ensure customers’ security
Receiving Inbound calls from customers and handling their requests
Preventing false alarms, explaining how to use the system and detecting technical issues

What we offer

Enjoy your birthday off as a special treat
Satisfy your cravings at our onsite coffee shop and our canteen
Stay active with discounted gym and health club memberships
Access private healthcare with BUPA and MediCash cash plan
Unlock a world of freebies and discounts with PerkBox
Earn cash rewards through our employee referral program
Enjoy discounts on our alarm systems
Contribute to a greener lifestyle with the Cycle to Work Scheme
29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service
up to £1,200 performance & attendance bonus

Fulltime

New

Access Management DevOps Engineer

Working closely with the team in germany, you will be responsible for the admini...

Location

Spain , Málaga

Salary:

Not provided

REWE digital

Expiration Date

Until further notice

Requirements

Degree in Computer Science or equivalent qualification
Proven experience in Identity Governance & Administration (IGA) and IAM platforms
Practical knowledge of directory services (Active Directory, Entra ID, Keycloak)
Analytical mindset and ability to design complex authorization models
Strong communication and collaboration skills
Complete fluency in written and spoken English
You live in Spain, and you have a valid work permit/VISA (without sponsorship)

Job Responsibility

Design, build, and operate a secure and scalable Identity Governance & Administration (IGA) platform as the foundation for automation and self-service
Develop and maintain APIs to integrate IAM/IGA capabilities across business applications
Establish and maintain CI/CD pipelines and containerized environments (Docker, Kubernetes) to support the deployment and evolution of the IAM platform
Implement and optimize role-based and context-based access control models (RBAC, CBAC, ABAC, NBAC)
Collaborate with security teams to ensure compliance and enable Zero-Trust architectures

What we offer

Hybrid work and flexible working time
Company conditions for private medical insurance
Ticket Restaurant
Professional development opportunities: English/German courses, and further IT education/trainings
Day off on your Birthday
23 days paid vacation

Fulltime

New

Floor Director

The Floor Director supports the location with consistent team leadership, floor ...

Location

United States , Ventura

Salary:

99155.47 - 117183.73 USD / Year

Chat3D

Expiration Date

Until further notice

Requirements

Minimum 3 years prior Store Management experience, or flag ship Assistant Store Manager Experience
Previous buying experience relative to Floor responsibility
Individual Management of multi person teams
Prior reporting functions to Executive management and Merchant levels
Bachelor’s Degree preferred
Managing people and projects, a good team leader, and motivational mentor
Creativity within effective business management and growth
Detailed, diligent, thorough, reliable, effective time management skills are KEY to this position
Effective decision making skills
Proficient at presentations, store meetings, Commercial Director and Executive visits

Job Responsibility

Day to day supervision, coaching, mentoring, and training of selling team, leading by example and ensuring excellent client service
Manage Métier merchandising for floor of responsibility. Identify and address daily stock needs by floor, communicating timely with Managing Director, Operations Management team and Merchant team about opportunities, needs, and issues
Fully responsible for bi-annual attendance and preparation for buy for corresponding areas of responsibility. Ensures visual standards are met
Team motivator and strategist. Monthly identification of a key Métier focus or a Standard of Service to focus on. Build contests, measurable selling campaigns or the like to bring about incremental improvement in business
Consistent communication with Managing Director and store management team. Weekly reporting and presenting business updates at Leadership meeting including sales to plan by total group and floor responsibility, team highlights, issues, etc. Able to conduct full analysis of business issues and opportunities effecting decided strategies onto the floors and with the teams
Coach staff for improved performance. Analyze productivity by Sales Associate and conduct Monthly Individual Productivity meetings coaching and setting goals for increased performance. Detailed client opportunities, selling by Métier performance, standards of service and goals should all be addressed on a monthly basis. Writes and delivers annual performance appraisals. Addresses all performance issues in a timely manner
Responsible for timely preparation of inventories and cycle counts, including partnering with Operations Director in the reconciliation of discrepancies
Ability to represent Leadership of entire store in the absence of the Managing Director. Observant of support team, and Guard team productivity and adherence to policy. Ability to gain partnership on store needs, and lead these teams although not direct reports
P&L responsibility and responsibility for meeting sales and budget plan and adhering to payroll budget. Also responsible for shrinkage and loss prevention company goals
Client Services, Policy interpretation, Recommendation for hiring and promotion, Buying decisions, Merchandising efforts, etc.

What we offer

Commission and bonus incentives based on sales performance
Medical, Dental, Vision, Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more!

Fulltime

New

Full stack developer

The Store Task Management team is looking for a full-stack developer. Through th...

Location

Spain , Málaga

Salary:

Not provided

REWE digital

Expiration Date

Until further notice

Requirements

Minimum 6 – 7 years of extensive experience with Java and Spring Framework (Spring Boot, Spring Data, Spring Security)
Experience with Angular
Experience with Kafka
Good understanding of microservice architecture
Containerized applications using Docker and deployment to K8s environment
Good understanding of relational database concepts
Proactive mindset and problem-solving skills
Working experience in Agile product development practices

Job Responsibility

Developing and maintaining applications for retail stores and logistic centres
Be in close collaboration with different product roles and team members
Be engaged in the whole product development lifecycle
Be part of cross-functional international team

What we offer

Hybrid work and flexible working time
Company conditions for private medical insurance
Ticket Restaurant
Professional development opportunities: English/German courses, and further IT education/trainings
Day off on your Birthday
25 days paid vacation

Fulltime

New

Senior Product Designer

Is an expert in several areas of design, and can work on large or ambiguous proj...

Location

France , Paris

Salary:

Not provided

Chat3D

Expiration Date

Until further notice

Requirements

6-8+ years of experience in Product Design
Proven track record of leading and shipping complex B2B SaaS products from concept to launch
Expert in several areas of design with deep expertise in at least one (e.g., interaction design, UX research, information architecture, or systems thinking)
Comfortable being the design voice at the table with senior PMs and EMs
Excited about AI and emerging technologies
Exceptional craft and systems thinking
Communicate with impact in English

Job Responsibility

Delivers impactful solutions that solve complex user problems and move business metrics
Leads the design vision for the ATS product across the full design lifecycle
Drives product differentiation by defining and designing innovative AI-powered features
Owns the quality and velocity of design delivery in a beta environment
Leads and conducts user research initiatives
Leads the development of a cohesive ATS design language
Collaborates effectively across international squads and cross-functional teams
Enhances current design processes by implementing new initiatives

What we offer

Four-day week
Professional development plan
Sick child leave
Mental health benefits
Employee Resource Groups (ERG)

Fulltime

New

People Partner - Retail

The primary purpose of the Retail People Partner is to deliver our People agenda...

Location

United Kingdom , London

Salary:

Not provided

Charles Tyrwhitt

Expiration Date

Until further notice

Requirements

Experience within a similar role within a retail or hospitality environment
Good level of numeracy
Efficient, organised and adaptable
Quickly able to build effective relationships
Ability to communicate effectively and provide quality client services to internal/external stakeholders
Understanding of employment law and experience of practical application
A capable and experienced coach to client group
Strong knowledge of Microsoft Office packages - Excel, Word and PowerPoint
Ideally fully or partly CIPD qualified or qualified by experience

Job Responsibility

HR point of contact for Retail managers and key point of contact for the Retail Leadership Team
Support Store Managers with ER activities (i.e. coaching managers on Conduct, Capability and Attendance)
Champion BE-liefs in all interactions with Retail
Support Retail leaders to develop Culture Amp action plans
Oversee the end to end talent management process for Retail
Work collaboratively with the Retail Recruiter to ensure we recruit top talent
Pull together and analyse KPIs/reporting for Retail business area
Responsible for ensuring induction plans are in place for Retail colleagues
Carry out/Review Exit survey data for Retail
Delivery of the CT wide People Plan with responsibility for design and implementation of the Retail People Plan

What we offer

Competitive salary and excellent bonus scheme
A entrepreneurial environment
Staff Discount from your 1st day, not just at CT but also from The White Company
Hybrid working policy
Partner with many charities and sustainability partners
CT Social Team ensure there is always something exciting to get involved in

Fulltime

New

Supervisor

The Supervisor role is an important function in the store’s leadership structure...

Location

United Kingdom , London

Salary:

30451.00 GBP / Year

Charles Tyrwhitt

Expiration Date

Until further notice

Requirements

Previous experience in a retail position at Supervisor or Key Holder level is essential for this role
A genuine passion for delivering outstanding customer service is essential
Experience in managing stock, operations and visual merchandising is highly desirable
Proven ability to consistently prioritise customer service while achieving excellent sales results
Experience with coaching and training individual KPI performance

Job Responsibility

Coach and motivate the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service
Influence and nurture a professional and enjoyable store environment
Encourage a winning mentality in service and selling
Champion colleague engagement and lead by example
Be an expert on CT product, customer service and selling skills
Train the sales team and encourage the use of staff training tools
Assist with managing some operational, visual merchandising, compliance, and admin tasks to ensure the smooth daily running of the store
Adhere to company policy procedures, Health and Safety guidelines and security processes

What we offer

Excellent bonus scheme - bonuses are paid quarterly when your store hits target
Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months
Cycle to work scheme
Relocation packages to support career development
Season ticket loans to those based in London stores
Fun fund to ensure parties, treats, social activities and team building events happen regularly
Tyrwhitt Academy for professional development
Apprenticeship level qualifications open to store colleagues

Fulltime

New

Store Manager

Store Manager to work in our brand new store in Exeter, opening in February 2026...

Location

United Kingdom , Exeter

Salary:

Not provided

Charles Tyrwhitt

Expiration Date

Until further notice

Requirements

Proven experience as a Store Manager with the ability to lead, coach, and inspire a high-performing team to achieve strong results
Excellent customer service and relationship-building skills with customers and stakeholders
Highly commercial with strong analytical skills
Strong planning and organisational abilities, maintaining a clear long-term vision
Highly commercial mindset with strong analytical, oral, and written communication skills
Stock management and loss prevention experience
Knowledge of understanding systems with a good understanding of Microsoft Office
Strong relationship building skills and stakeholder/customer management

Job Responsibility

Leading, motivating, and coaching the store team to reach and exceed the store’s goals which include sales targets, KPIs and compliance using our training tools
Ensuring CT’s exceptional customer service and product knowledge
Recruiting, nurturing and retaining the best talent for CT and your store
Promoting the CT culture with your team using our brand values to create a great atmosphere for your team and customers
Identifying sales opportunities and generate corporate activity and new business
Building strong relationships with your peers and Head Office departments to effectively handle all matters that concern the store and team
Making commercial decisions to support the store, in particularly for VM where our VM team will support and ensure that the visuals reflect brand identity
Being the leader of the store team managing the daily running of the store, championing colleague engagement and complying with company policy procedures, company compliance, cost and security processes

What we offer

Competitive salary and an excellent quarterly bonus scheme
Uniform – retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months
An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
Access to Staff Discount from your 1st day, not just at CT but also from The White Company
Cycle to work scheme and relocation packages to support career development
Fun fund to ensure parties, treats, social activities and team building events happen regularly
Partner with many charities and sustainability partners
Tyrwhitt Academy will take care of your professional development
Apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage

Fulltime

Alarm Call Handler

Verisure Services (UK) Limited

Location:
United Kingdom , Newcastle

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 30, 2025

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Location:United Kingdom , Newcastle

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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