Alarm Call Handler

• Responding quickly and accurately to alarm activations
• Monitoring alarm signals, reviewing images and assessing incidents
• Contacting emergency services (police, ambulance, fire brigade) when required
• Making fast, confident decisions while following strict security protocols
• Handling inbound customer calls and providing reassurance during incidents
• Making outbound calls to keep customers informed
• Preventing false alarms by advising customers on system use
• Identifying potential technical issues and escalating where needed

• Experience delivering excellent customer service
• Clear, confident communication skills
• Calm and patient approach, even in high-pressure situations
• Strong problem-solving and decision-making ability
• Ability to multitask while maintaining accuracy and quality
• Comfortable following processes and protocols precisely
• Good IT skills and accurate data entry
• A team-focused attitude and willingness to support others

Backgrounds such as retail, hospitality, call centres, emergency services, NHS 111, or control room environments

• 29 days’ annual leave including bank holidays (pro-rata, rising to 31 with service)
• Your birthday off
• Performance & attendance bonus (pro-rata)
• Private healthcare options (BUPA & MediCash)
• PerkBox rewards, discounts and freebies
• Discounted gym and health club memberships
• Onsite coffee shop and canteen
• Employee referral bonuses
• Discounted Verisure alarm systems
• Cycle to Work Scheme
• Ongoing training, development and internal career opportunities