Alana Student Ambassadors Job at Holyoke Community College (Holyoke)

Job Description

ALANA Student Ambassadors provide peer-to-peer mentorship and support to a cohort of ALANA Scholars. They assist professional ALANA Mentors with program/workshop facilitation, outreach initiatives, planning of events, and community-building activities at Holyoke Community College. All ALANA Student Ambassadors are required to successfully complete a mandatory peer mentor training prior to beginning active responsibilities.

Job Responsibility

Provide peer-to-peer mentorship and consistent outreach to a small caseload of assigned ALANA Scholars
Build meaningful connections with assigned ALANA Scholars through consistent and personalized outreach, including regular face-to-face meetings whenever possible
Meet weekly with an ALANA Mentor to review Scholar caseloads, discuss student concerns, and receive support and guidance
Document interactions with ALANA Scholars in a timely and professional manner using designated systems and processes
Make appropriate referrals to campus support services and resources at HCC
Establish and maintain healthy, professional, and respectful boundaries in Ambassador-Scholar relationships
Promote student academic achievement, persistence, personal growth, and engagement
Serve as a positive role model and representative of the ALANA community
Foster a welcoming, inclusive, and supportive environment that promotes community and belonging
Support outreach, recruitment, and Scholar engagement initiatives
Help organize and support workshops, cultural programs, community service projects, and ALANA events
Represent ALANA and HCC at campus and community events
Provide campus tours for prospective students and guests
Serve as a greeter during the first week of classes each semester
Assist with collaborative programs and initiatives with campus partners and departments
Assist current and incoming students with campus technology and student systems (e.g., Navigate, Canvas, Google Suite, student email, etc.)
Support ALANA office operations and program initiatives as needed
Always maintain a high level of professionalism, including in communication, dress, conduct, reliability, and interactions on campus and at events
Respond to communications from staff, peers, and ALANA Scholars within 24–48 hours, excluding weekends and holidays unless otherwise noted
Attend all required training, workshops, team meetings, peer mentor development sessions, program activities, and orientation sessions unless excused in advance by an ALANA staff member
Demonstrate accountability, initiative, teamwork, and respect when engaging with students, staff, and community members
Work 10 hours per week during the academic year, with a minimum of 6–8 hours completed on campus unless otherwise approved by ALANA staff
Balance mentoring responsibilities, meetings, events, and administrative expectations while maintaining academic progress
Accurately report hours worked using the College’s designated timekeeping system in compliance with HCC policies

Requirements

Currently enrolled in a certificate or degree program
Currently taking at least 6 credits
Must have successfully completed at least 6 college credits
Minimum cumulative GPA of 2.75

Nice to have

Demonstrated commitment to personal growth, mentorship, or community involvement (formally or informally)
Familiarity with ALANA Men in Motion, campus support services, student organizations, or college life at HCC
Strong communication, interpersonal, relationship-building, and organizational skills
Ability to manage time effectively while balancing academic, personal, and professional responsibilities

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Alana Student Ambassadors

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